Manager, IT Infrastructure

**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** This role centers on supervising and mentoring an IT team, driving modernization of infrastructure and software deployment processes, and leading key technology migrations (such as from APP-V to Azure Virtual Desktop and SCCM to Intune). Core responsibilities include developing advanced strategies for endpoint management, device imaging, and software distribution, with a focus on leveraging tools like Intune, SCCM, and Autopilot to enhance efficiency, scalability, and organizational growth. Looking for a skilled technical specialist with strong communication, initiative, and management abilities. **Location** This is a remote position open to candidates based anywhere in the U.S. **The Main Responsibilities** Management Responsibilities + Team Leadership: Supervise and mentor a team of IT professionals, fostering collaboration, alignment, and professional growth. Ensure team members possess the necessary skills and resources to achieve organizational objectives effectively. + Infrastructure Modernization: Develop and oversee strategies to address aging infrastructure, ensuring alignment with emerging technologies. Lead initiatives to modernize and migrate systems to platforms that bolster organizational scalability and efficiency. + Software Distribution: Strategically enhance software distribution methods using industry-leading tools such as Intune to streamline deployment, management, and monitoring processes. + Platform Migration: Design and manage the transition strategy from legacy APP-V infrastructure to contemporary platforms, such as Azure Virtual Desktop (AVD), ensuring minimal disruption and maximum operational efficiency. + PC Imaging Strategy: Develop and implement advanced PC imaging processes leveraging Autopilot technology to ensure seamless onboarding and device configuration. + SCCM to Intune Migration: Lead the strategic transition from on-premises SCCM systems to Intune, enabling comprehensive device, software, and infrastructure management across the organization. **Core Responsibilities** + Endpoint Management: Direct the management of endpoint devices throughout their lifecycle. Formulate and optimize strategies for PC patching, imaging, and software deployment utilizing tools such as SCCM and Intune. + Software Deployment: Lead efficient deployment, management, and updates of software, including operating systems and applications, ensuring compliance with organizational standards. + Security Configuration: Collaborate with the security team to establish and enforce robust security protocols that safeguard endpoints against potential threats, including malware, phishing attempts, and system vulnerabilities. + User Experience Management: Ensure a seamless and productive end-user experience by maintaining device performance, addressing application compatibility issues, and resolving endpoint-related challenges swiftly. + Strategic Planning: Create and implement detailed endpoint management strategies that align with organizational IT objectives and broaden business goals Technical Areas of Expertise + Intune: Proficient in utilizing Intune for efficient device management, application deployment, and maintaining compliance with organizational security policies. + Windows Autopilot: Skilled in the implementation and management of Windows Autopilot to optimize device deployment, enrollment, and streamlined operations. + PC Imaging: Expertise in creating, maintaining, and deploying standardized PC images to facilitate rapid device setup and efficient recovery protocols. + Co-management: Strong knowledge of hybrid environments, focusing on integrating co-management solutions using SCCM and Intune for seamless operational efficiency. + Hybrid Environments: Extensive experience managing endpoint devices across both on-premises and cloud-based infrastructures. + Reporting and Analytics: Ability to generate actionable insights through detailed reporting and in-depth data analysis. + Strategic Planning: Proven skills in developing and executing endpoint management strategies that align with organizational IT goals and drive business success **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits ( + Bonus Structure **What to Expect Next** \#LI-JS1 Requisition #: 338972 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 07/30/2025