Help Desk Technician (Part-Time Weekend)

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Help Desk Technician (Part-Time Weekend)

Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications.

Job Description:

GDIT is looking for a part-time weekend position (16 hours per week) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills.

The position is for Saturdays and Sundays midnight to 8am.

Responsibilities:

Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard operating procedures including escalation to level two and level three support as required. Serve as liaison between the program and client points of contact. Capture and document customer feedback. Maintain accountability of incidents and problems throughout the lifecycle.

Successful candidate shall be a highly motivated self-starter who is able to communicate effectively, work independently, and have good judgment on when to escalate issues to the supervisor and other team members. The applicant must demonstrate that they have excellent telephone and writing skills.

Education and Experience:

HS/GED, 0+ years experience

Microsoft Office: 1-3 years

Preferred knowledge of ServiceNow

Help Desk / Call Center / Technician Support: 1-3 years

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Work Requirements

Years of Experience

0 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None