Government Services Director

Job Description

Job Description

Own the Mission. Build the Program. Serve Those Who Serve.
CRST The Transportation Solution is seeking a Government Services Director to lead the strategy, growth, and execution of our U.S. military freight program across all service branches. This role is built for a proven DoD freight leader who has owned carrier performance inside the Defense Transportation System and brings the credibility to shape long-term relationships at the installation and program level.

This is a high-impact opportunity for someone who understands how government freight truly works - tenders, compliance, agent networks, and capacity - and can translate that expertise into a scalable program that drives meaningful growth for CRST and reliable service for the men and women of the U.S. military.

How You'll Work

• Location : Preference for candidates open to relocating to Birmingham, AL (Flatbed Solutions HQ).
• Travel : Up to 50%, based on installation engagement, agent development, and business needs
• Compensation : This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position: $90,000-$150,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation : Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About the Role
As the Government Services Director, you will serve as CRST's primary commercial and operational interface for our DoD freight division. You will own the full program - from agent network development and tender strategy to compliance, capacity, and performance reporting. You will build relationships with Transportation Officers and installation leadership, shape how CRST is positioned across the Defense Transportation System, and drive the revenue growth that establishes CRST as a preferred carrier for U.S. military freight.

This role is not about transactional freight moves. It is about deep program ownership, regulatory credibility, and the ability to represent CRST as a trusted partner to the people who move the U.S. military.

What You'll Do

• Own the overall strategy and roadmap to accelerate CRST's DoD book of business, including lane targeting, pricing strategy, capacity sourcing, and margin management
• Serve as the primary point of contact with Transportation Officers and DoD installations across all geographies, aligning CRST's service model to installation needs and preferences
• Lead all activities related to DoD tenders and solicitations under CRST's SCAC codes, including awards, refusals, and performance management through the sales agent network
• Design and execute a regional development plan for increasing government freight, identifying where to add new agents or expand responsibilities of existing agents
• Develop and enforce best-practice playbooks for agents handling DoD freight, including tender triage, response time standards, communication expectations, and escalation paths
• Leverage CRST's owner-operator model and brokerage authority to design capacity strategies for flatbed, oversize, and specialized military freight, including surge deployment and port-related operations
• Own key relationships with primes, 3PLs, and program integrators under DFTS and related programs to capture subcontract and parallel freight opportunities
• Ensure rigorous compliance with all applicable DoD, DTR, and DoDI 4500.57 transportation and traffic management policies, including security, HAZMAT, AA&E where applicable, and financial auditability of transportation payments
• Establish KPIs and reporting for the government services program and report regularly to executive leadership on performance, revenue, and capacity utilization
• Partner with recruiting, safety, and capacity teams to attract and qualify owner-operators suited for military work, including base access, security checks, and specialized equipment requirements

What Great Looks Like

• Program ownership: You hold the full DoD freight program - strategy, agents, compliance, and performance - and operate with the confidence of someone who has done this after
• Revenue growth: The DoD book of business scales steadily, with staged targets hit at acceptable margins and a clear path to long-term program expansion
• Agent excellence: Your regional agent network is structured, accountable, and consistently responsive - with playbooks that drive performance and reduce execution risk
• Regulatory credibility: Zero major compliance events, clean financial auditability, and a reputation with DoD installations as a carrier that follows the rules and delivers on commitments
• External influence: Transportation Officers, primes, and program integrators view CRST as a go-to carrier for key lanes, driven by the relationships you've built and maintained

What You Bring

• 7–10+ years in transportation or logistics, including 3–5+ years directly managing or selling DoD freight - general freight and/or AA&E/sensitive cargo - with measurable growth results
• Demonstrated success building or significantly growing a DoD freight program, including responsibility for tenders, pricing, and performance
• Deep understanding of how Transportation Officers and DoD installations operate freight programs, and how commercial carriers fit into the Defense Transportation System and DTR framework
• Hands-on experience with DoD freight platforms and processes, including SDDC successor processes, DFTS or similar third-party programs, TPPS billing, and relevant tender systems
• Proven ability to work through agent networks, including training, performance management, and change management for independent sales agents
• Strong commercial acumen - lane analysis, pricing, P&L ownership, and the ability to model a growth plan at significant revenue scale

Preferred Qualifications

• Background in flatbed, heavy-haul, or specialized carrier operations handling military freight, project cargo, or deployment moves
• Prior leadership role specifically focused on Government Services, DoD Programs, Defense Logistics, or a comparable program
• Existing or prior security clearance, or demonstrated eligibility to obtain one
• Familiarity with DoD financial and auditability requirements for transportation payments, including TPPS and DFAS processes
• CLTD (Certified in Logistics, Transportation and Distribution) or CSCP (Certified Supply Chain Professional)

Why CRST?
CRST is celebrating 70 years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. Our government services program represents a meaningful and growing part of how we serve this country, and the person in this role will have a direct hand in shaping what it becomes.
At CRST, you'll lead with influence and impact, backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.