Sales Support Associate

**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Sales Support Associate (SSA) is a support extension of the sales team to drive greater efficiency and productivity for the sales organization. The Sales Support Associate will be responsible for maintaining understanding of Lumen's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. At Lumen we know that our customers deserve the best possible experience when working with our team members and sales professionals. As the sales process needs to be unique and customized for the customer, we are looking to bring on Sales Support Associates who are the driving force behind efficiency and productivity in the Sales organization. Our SSAs are fully integrated into the sales process and will be able to demonstrate their knowledge, passion and expertise by handling escalations and questions around the sales process. **The Main Responsibilities** + Supporting pre & post-sale activities around project quoting, order support & accuracy, and ensuring proper sales recognition. The focus of the role is to limit administrative burden on sellers while enabling sales to focus on customer facing/revenue generating activities + Serve as subject matter expert for quote creation and order submission for sales representatives. Providing guidance to sales team and end-to-end accountability on the order creation to sales recognition process. + Administrative tasks involve Salesforce management (accuracy and accountability of opportunity value), SFDC reporting and supporting forecasting efforts of sales team, assisting with meeting Sales Exit Criteria, and managing large data sets for customer quoting/ordering. + Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses. + Facilitate service inventory investigation. + Provide support to sales staff as needed. + Will provide direct sales support by utilizing a variety of organizational and project management skills. **What We Look For in a Candidate** Basic Qualifications + Strong cognitive skills to grasp complex systems and process (Positive attitude and willingness to learn complex systems and processes) + Be flexible to learn new process and articulate effectively to broader sales audience (you can remove based on revision to top bullet) + Governance and accountability to drive productivity of sales team + Verbal and written communication skills necessary to fulfill basic duties of the role. Preferred Qualifications + Up to 2 years' experience around sales or marketing support + Ability to work with senior management to complete assigned tasks on time with minimal supervision. + Ability to work with complex databases and systems + Experience with Salesforce and Excel applications + Ability to prioritize multiple projects in a dynamic and fast paced environment. + Detail oriented, self-motivated, pro-active, and results-oriented professional + Develop effective working relationships with peers, sales team and across organizational lines. + Excellent interpersonal, verbal, and written communication skills **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $46,800 - $62,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $49,219 - $65,625 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $51,563 - $68,750 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits ( + Bonus Structure \#LI-MR1 \#LI-Remote Requisition #: 339022 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 08/14/2025