Guest Services Representative

Job Description

Job Description

The Admiral Hotel, located in the heart of Mobile, is seeking to hire a Full-Time Guest Service Agent to join our Guest Services department. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral!

WHAT WE HAVE TO OFFER:

LOCATION: 251 Government Street Mobile, AL 36602

SALARY: $14.50 per hour

BENEFITS:

A culture that values passion, individuality, and fun!

• Opportunities for internal growth and development

• Paid Time Off (PTO)

• Paid holidays

• Affordable medical, dental, & vision insurance plans

• Company provided life insurance

• Short & Long Term Disability and Accident and Critical Illness Insurance

• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

• Referral program

• Employee Assistance Program

• Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR:

POSITION SUMMARY:

The Guest Service Representative is responsible for greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

MAIN DUTIES AND RESPONSIBILITIES:

• Greets all guests in a pleasant and professional manner

• Completes the guest registration and check-out procedures

• Answers telephone, transfers calls, and takes messages when applicable

• Makes hotel reservations for guests, including changes and cancellations

• Follows proper credit card procedures

• Maintains accurate bank during shift and uses correct vouchers for specified transactions

• Verify and drop cash postings from the worked shift

• Responds to all guest needs and requests in a timely fashion

• Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction

• Understands hotel service and programs

• Knowledgeable of geographical area and points of interest

• Files appropriate paperwork as directed

• Ensure the front desk is adequately stocked of all supplies

• Understands hotel emergency procedures and evacuation protocols

• Collects payment for all guests at check-in and check-out. Makes changes as necessary

• Keeps Front Office and Lobby area neat, clean, vacuumed, and dusted daily

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager

• Ensure uniform and personal appearance is neat, clean, and professional

• Maintain confidentiality of proprietary information and protect company assets

• Speak with others using clear and professional language

• Establishes and maintains open, collaborative relationships with employees and fellow management team members.

• Perform all reasonable job duties as requested.

SUPERVISORY RESPONSIBILITIES:

• Maintain safety and security at the front desk post

JOB REQUIREMENTS:

Education:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred

Experience:

• One year of prior hotel guest service experience preferred

• Prior guest relations training

Skills:

• Significant attention to detail.

• Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.

• Understanding of basic math skills

• Good verbal and guest interaction skills

• Collect money and issue change where applicable

• Ability to work as a cohesive team member - relaying information appropriately from shift to shift

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used:

• Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)

Physical & Mental Requirements:

• Must be able to stand for several hours at a time

• May be required to lift items up to 25 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHO WE ARE:

The Admiral: Illuminate Your Career in a World of Elegance

With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.

EOE / DFWP