Front Desk Apprentice Receptionist

Job Description

Job Description

The apprenticeship is a paid position and is a combination of on-the-job training and classroom instruction to further develop the apprentices life skills. The program focuses on aiding individuals who are currently unemployed or who have been recently laid off in enhancing their professional skills in order to return to the workforce. Each apprentice will have a set schedule and will be required to complete an evaluation form and attend monthly meetings to discuss their progress in the program.

POSITION:
Front Desk Apprentice (Receptionist)

REPORTS TO:
Director, Center for Workforce Development / Assigned Workplace Supervisor

SUMMARY:
The Front Desk Apprentice will serve as the first point of contact for visitors, participants, and community partners at Queen City Health. This role is responsible for delivering excellent customer service while supporting daily front office operations.

The apprentice will perform a variety of duties associated with reception, administrative coordination, and office support. Such duties include: greeting and assisting guests, managing phone communications, scheduling, maintaining records, and supporting program operations.

The apprentice will also attend required workforce development trainings and professional development sessions. This position requires a commitment to all duties listed and a willingness to grow within a professional work environment.

COMPENSATION & TIME COMMITMENT:
There is a minimum time commitment of 6 months up to 1 year.
This is a part-time position, typically 1520 hours per week based on program needs and scheduling.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Front Desk & Customer Service

• Greet and assist all visitors in a friendly, respectful, and professional manner
• Serve as the first point of contact for participants, partners, and guests
• Answer incoming phone calls and direct inquiries appropriately
• Provide a welcoming and supportive environment for all individuals

2. Administrative Duties

• Schedule appointments and assist with program coordination
• Maintain accurate records, files, and documentation
• Assist with data entry, copying, scanning, and filing
• Support intake processes and participant check-in/check-out

3. Office Coordination

• Ensure smooth daily office operations through communication with staff
• Maintain cleanliness and organization of front office and waiting areas
• Assist with opening and closing procedures as needed
• Monitor and restock office supplies

4. Program Support

• Provide administrative support to Workforce Development and program staff
• Assist with events, workshops, and program activities
• Support communication efforts including reminders and follow-ups

5. Other Duties

• Perform additional duties as assigned within Edmundite Missions programs

SUPPORT PROVIDED:

1. In-house training and onboarding
2. Workforce Development training modules and certification opportunities
3. Professional development, leadership training, and career coaching
4. Supervision and mentorship through Edmundite Missions staff
5. Human Resources Apprenticeship Procedure Manual

QUALIFICATIONS & SKILLS REQUIRED:

• High school diploma or GED
• Currently unemployed or underemployed with interest in gaining work experience
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic computer skills (Microsoft Office, data entry, email communication)
• Ability to maintain professionalism and confidentiality
• Reliable transportation
• Demonstrates reliability, accountability, and willingness to learn
• Ability to work in a team-oriented environment

PREFERRED (NOT REQUIRED):

• Previous customer service or front desk experience
• Knowledge of office systems or scheduling tools
• Experience working with the public or in community programs

Attach your resume and reference information.