Sales Coordinator

Sales Coordinator

The Sales Coordinator role ensures smooth communication and processes between sales, customers, and operational departments to support RPI's customer satisfaction and revenue growth. This role ensures orders are processed efficiently, customer needs are met, and sales targets are achieved. In this role, you will collaborate closely with RPI's Sales Representative throughout the entire order-to-delivery process, reviewing documentation for accuracy and ensuring customer satisfaction. This role requires strong customer service skills in a fast-paced environment, where multitasking and prioritization are key. In this role, you may travel up to 10% of the time.

Responsibilities

Prepare, revise, and process sales quotes and proposals.

Track open quotes and follow up with customers or sales reps to drive closure.

Support sales team with customer research, product information, and documentation needs.

Assist with outside sales efforts by conducting client outreach and follow-up, participating in community engagement or client presentations, and coordinating promotional material and events with marketing.

Provide product demonstrations and training to clients, enabling them to maximize the utility and benefits of RPI's equipment.

Identify opportunities to upsell or add additional products or services to benefit the client and to maximize additional RPI revenue opportunities.

Serve as a point of contact for inbound customer inquiries on current and prospective sales activity, handle escalations, and route issues to appropriate internal stakeholders.

Work collaboratively with our sales and operations teams to ensure seamless customer experience and timely delivery of products.

Provide/coordinate product demonstrations and training for clients, enabling them to maximize the benefits of RPI's equipment.

Enter and manage purchase orders, service agreements, and client engagement activities in the CRM/ERP.

Ensure accuracy of order and approval documentation, contract terms, or billing details.

Support accounting teams with monthly billing, invoicing, and reconciliation activities as needed.

Maintain organized records for purchase orders, service contracts, warranties, and customer history.

Prepare sales performance reports as required.

Required Qualifications

High school diploma or equivalent; associate or bachelor's degree in business or related field preferred.

15 years' experience in sales or service coordination, administrative support, or related field; experience with equipment sales or material handling equipment a plus.

Proficiency in Microsoft Office (Word, Excel, Outlook), ERP or order management systems (e.g., Point-of-Rental, RentalMan), and CRM tools.

Valid Driver's License

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

EOE - Vets/Disabilities RPI does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of RPI or Hoar Holdings without a prior written search agreement will be considered unsolicited and the property of RPI. #AlwaysInProcess