Customer Retention Sales Manager
About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
Recommended Jobs
Special Ed Teacher | Grove Hill, Alabama
Job Description Job Description Bachelor's or Master's degree in Special Education, active Special Education Teacher license and minimum 1+ years Special Education Teacher experience required. Ap…
Staffing Recruiter
Job Description Job Description Overview: Staffing Recruiter – Join the Ōnin Team! Who We Are At Ōnin Staffing, we don’t just fill jobs — we create opportunities and empower people. As a …
AI Engineer TO
Job Description Job Description WE ARE ARCARITHM , and we are changing the world! If you are ready to grow your career and change the world with us, then join the Arcarithm team! We are loc…
HR Benefit Specialist
Overview Department Overview Compensation and Benefits is responsible for all associate payrolls and the administration of associate benefit plans. Compensation and Benefit Specialists are avai…
Solution Consultant
Solution Consultant Company: Norstella Location: Remote, United States Date Posted: Nov 12, 2025 Employment Type: Full Time Job ID: R-1564 **Description** At Norstella, our mission is simple: to help …
PLC Programmer
Job Description Job Description PLC Programmer Based in Birmingham, AL we have been in business for almost 50 years. We are currently in heavy growth mode and have seen a 6% growth in our headco…
Technical Sales Engineer- Hitachi Vantara
**Position:** Technical Sales Engineer- Hitachi Vantara **Job Description:** Arrow is seeking a Sales Engineer - Hitachi Vantara Focus - to provide technical direction and business guidance to our cha…
Proposal Coordinator
Job Description Job Description Job Title: Proposal Coordinator – Birmingham, AL Reports to: Proposal Manager FLSA Status: Exempt Job Type: Full Time Bhate is seeking to fill a positi…
Data Scientist/Knowledge Management Engineer
The Data Scientist/Knowledge Management Engineer for the DeCPTR-Nuclear project will play a pivotal role in transforming nuclear radiation test data into actionable insights and standards. This pos…
Teacher
Job Description Job Description New Life Christian School of Excellence is accepting applications for Five Year Old Kindergarten Teacher, Immediate Employment. Retirees are Welcome.