Customer Intake Specialist (M-F)

As a Customer Intake Specialist, you will connect consumers with trusted carriers specializing in car insurance, helping them find the right coverage tailored to their needs. As a key member of our team, you will play an integral role in guiding customers through the insurance selection process, ensuring they are matched with a provider that aligns with their preferences.

This is a full-time, remote opportunity for residents of the following states:

AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Requirements

• Minimum 1 year of customer service/call center or office experience required
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Strong verbal and written communication skills
• Ability to type at least 35 WPM accurately
• Self-motivated, dependable, and able to work independently
• Must be 18 years of age
• Must pass a background check in compliance with state and federal laws
• Previous remote work experience preferred

Responsibilities

• Handle a high volume of inbound calls in a timely, professional manner
• Follow communication scripts while maintaining a natural and empathetic tone
• Use internal systems to document, escalate, and track customer issues
• Work cross-functionally with internal departments to fully resolve customer concerns
• Participate in training, special projects, and team meetings as assigned
• Ensure full compliance with company policies and applicable financial regulations
• Maintain a positive, solution-oriented attitude at all times

Work Schedule & Compensation

• Hours: Full-time, 40 hours/week
• Shifts: Monday–Friday 9:00am-5:30pm EST
• Training: Paid, 1 week, Monday–Friday, 10:30 AM – 6:00 PM EST
• Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
• Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days

Equipment & Work Environment

• Company-provided equipment for full-time, permanent employees
• Must have a secure, high-speed internet connection and dedicated workspace
• Childcare for anyone 4 years of age and younger is required.

Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the insurance industry.