Teller

Job Description

Job Description

TELLER

POSITION

Non-Exempt

PURPOSE: Provides superior and quality customer service. Provides customers efficient and accurate transaction processing. Make referrals and sells the Bank’s products and services while provides quality customer services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates a teller's window to serve the bank's customers by:

1. Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.
   1. Identifying customers and cashing checks; gets an officer authorization to cash checks.
   2. Placing HOLDs on checks following Government Regulations.
   3. Accepting savings deposits and withdrawals, verifying signatures.
   4. Providing additional customer services including Cashiers Checks, and change orders.
   5. Balances cash daily.
   6. Accepting payments for all loans.

• Admits customers to safe deposit boxes.
• Balance money transactions, conduct error-free transactions while providing excellent customer service in a rapid and efficient manner. This requires a good level of concentration and an ability to be friendly with the customer while maintaining control over each transaction.
• Be able to identify unallocated teller differences.
• Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
• Makes concentrated effort to solve customer problems.
• Follows teller over/short policy.
• Promotes and maintains positive relations with all contacts, customers and potential customers
• May assist in balancing and servicing ATM as needed.
• Complies with all department and company policies and procedures.
• Contributes to the fulfillment of department and company objectives & goals.
• Performs as a team member in allocating and coordinating the work flow.
• May train new employees and answer co-worker questions.
• Will be involved in receiving, verifying, and distributing cash.
• All other duties as assigned.

SPECIFIC EDUCATION, EXPERIENCE AND SKILL

• High school diploma or equivalent educational experience.
• Knowledge of Windows based software.
• Ability to use a personal computer.

COMPLIANCE

The incumbent has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements.

Any employee of Union State Bank has the responsibility and understands the Conflicts of Interest/Code of Conduct Policy set forth by Union State Bank and the FDIC’s Statement of Policy concerning the Bank Bribery Law. An employee has the responsibility to acknowledge the implications which may arise; if any confidential information is released to any person outside the Bank. Also, acknowledges the responsibility to engage in safe and sound financial practices completely separate of the Bank.

NOTICE TO THE TELLER

1. This position description in no way states or implies that these are the only tasks to be performed by the incumbent occupying this position. The incumbent will be required to follow any other instructions and to perform any other job-related duties.

2. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently.

3. Ability means to possess and apply both knowledge and skill.

4. This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.

5. This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully-competent performance, and other non-discriminatory issues.

6. All requirements are subject to possible modification to reasonably accommodate

individuals with disabilities.

7. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

8. This position description does not create an employment contract, implied or otherwise,

other than an "at will" employment relationship.