Inside Sales and Customer Service

Summary Job title: Inside Sales and Customer Service Job ID: 202507290005 Department: Birmingham - CED Location: AL-Birmingham Description Summary: We're looking for someone who's passionate about putting the customer first. If you enjoy helping others succeed, love solving problems, and want to play a part in building up our local community, you'll fit right in here. In this role, you'll support our customers - from contractors to manufacturers - helping them get the tools, support, and solutions they need to do their best work. Experience in the electrical field or with Allen Bradley/Rockwell Automation equipment is a big plus, but attitude and a desire to grow with us matter most. We're a down-to-earth team that values initiative, collaboration, and people who care. If you bring the curiosity, we'll bring the coaching. Reports to: Profit Center Manager Minimum Qualifications: + Communication Proficiency Additional Competencies: + Customer/Vendor Focus + Personal Effectiveness/Credibility + Technical Capacity + Teamwork + Detail-Oriented + Flexibility + A "Customer First" Mindset - genuinely driven to help people succeed Preferred Qualifications: + Bachelor's degree in a technical or business discipline, or equivalent experience + Familiarity with Computers and Microsoft Products + Two years of experience in the electrical industry or similar field + Experience with Rockwell Automation/Allen Bradley products is a strong advantage Working Conditions: This job operates in a professional office and warehouse environment. You'll use standard office equipment, and occasionally lift/move up to 50 pounds. Supervisory Responsibilities: No Essential Job Functions: + Provide outstanding service to new and existing customers (phone, email, and in person) + Accurately write and manage customer orders, following sales policies + Maintain and strengthen existing customer relationships + Proactively meet or exceed monthly sales goals + Collaborate with outside sales and other departments to serve customer needs + Offer ideas to improve processes and service + Follow up on quotes, orders, and materials in a timely manner + Stay up to date on new products and services we offer CED is an Equal Opportunity Employer - Disability | Veteran