FileLocal Call Representative (On-Site)

Job Description

Job Description

Job Summary

The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem-solving skills, effective communication, and the ability to guide customers through troubleshooting steps. This position is ideal for individuals who thrive in a customer-facing role, enjoy problem-solving, and have a technical aptitude to assist users effectively.

• Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.
• Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues.
• Collaborate with peers and development teams to communicate and implement solutions.
• Maintain detailed records of customer interactions and solutions provided.
• Perform other duties as assigned.

• Minimum of one year of customer service and/or technical support experience.
• Experience in a help desk or call center environment is a plus.

• Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting guides.
• Ability to operate a softphone system for call handling.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to multitask, prioritize issues, and work efficiently in a fast-paced environment.

Work Environment

• Office setting with a moderate noise level.

Physical Requirements:

• Requires prolonged periods of sitting.
• The employee will work at an individual workstation with frequent use of a computer and office equipment such as printers and copiers.
• Occasional movement within the office to perform tasks.
• Regular communication via telephone.

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.