Customer Service Representative
Job Description
Job Description
Company Description
At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.
Job Description Position Overview
The Customer Service Representative handles customer inquiries and ensures a positive and efficient customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products or services
- Resolve customer concerns or escalate issues when necessary
- Maintain detailed records of customer interactions
- Support customer satisfaction and retention efforts
- Strong verbal and written communication skills
- Customer-focused mindset and problem-solving abilities
- Basic computer and data entry skills
- Ability to multitask in a fast-paced environment
- Reliable and team-oriented
- Competitive salary
- Opportunities for professional growth and career advancement
- Ongoing training and skill development
- Supportive and collaborative work environment
- Full-time position with stable schedule
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