Sales Operations Coordinator

Sales Operations Coordinator

Position Type: Full-Time, Salaried (with performance-based bonuses)
Department: Operations
Location: Birmingham, Alabama
Reports To: Operations Supervisor
Start Date: Immediately

Company Overview

atlasRFIDstore is a leading eCommerce distributor of RFID and Auto-ID products, serving 30,000+ customers ranging from innovative startups to Fortune 100 companies. Since 2008, we've shipped products to over 100 countries, helping organizations worldwide implement cutting-edge identification solutions. Our mission is simple: to connect people, places, and industries across the globe. Leveraging our deep expertise in RFID and Auto-ID technologies, we empower our customers to achieve their goals by providing on-demand access to premium products, expert services, and educational resources.

The Role

We are seeking a Sales Operations Coordinator who will serve as a critical partner to our Account Managers and a key driver of operational excellence. In this role, you will oversee end-to-end order processing, ensure accurate and timely fulfillment, maintain strong cross-team communication, and resolve issues before they impact the customer experience. Your work directly fuels revenue growth and repeat business by ensuring seamless execution behind every sale.

Who You Are

You are a detail-driven operations professional who is passionate about creating outstanding customer experiences . You thrive in a fast-paced environment, manage competing priorities with accuracy, and take ownership of every order from start to finish.

You excel in this role because:

• You put customer experience first and take pride in being reliable for both customers and internal teams.
• You see Operations as a core part of the sales engine and understand how your accuracy drives revenue and satisfaction.
• You are organized, methodical, and proactive, anticipating risks before they impact timelines.
• You communicate clearly and professionally, promoting alignment between Sales, Operations, Vendors, and Warehouse teams.
• You look for ways to improve processes, eliminate friction, and strengthen cross-functional collaboration.

What You'll Do

Order Accuracy, Fulfillment, and Customer Experience

• Oversee timely, precise handling of customer orders to deliver an exceptional experience from purchase to shipment.
• Review all orders for accuracy in pricing, product selection, quantities, and required accessories or region-specific considerations.
• Communicate proactively with customers on order status, delivery expectations, and any potential delays.

Inventory Allocation, Purchasing, and Vendor Management

• Determine when to allocate inventory or place vendor purchase orders based on availability, urgency, and cost.
• Monitor purchase orders for accuracy, timelines, and predictable delivery schedules.
• Manage communication with vendors and carriers, resolving any fulfillment or shipment issues that arise.

Cross-Team Coordination and Issue Resolution

• Partner closely with Account Managers to align on order requirements, lead times, and acceptable product substitutions.
• Collaborate with Operations, Warehouse, and other departments to accelerate fulfillment and maintain seamless communication across all stakeholders.
• Resolve discrepancies between sales orders and purchase order confirmations quickly and professionally.

Warehouse Collaboration and Operational Support

• Assist in the warehouse as needed, including receiving inventory and preparing outbound shipments.
• Maintain knowledge of products, internal procedures, vendor policies, and basic accounting processes to support smooth operations.

What We're Looking For

• Strong organizational skills, attention to detail, and ability to manage competing priorities effectively.
• Clear written and verbal communication that supports collaboration and positive customer experiences.
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
• Ability to lift up to 30 lbs safely, use a ladder or pallet jack, and remain on your feet for extended periods.
• Performance-based bonuses and incentive opportunities.

Why Join Us

• 100% company-paid health and dental insurance premiums.
• 401(k) retirement plan with company match.
• Paid holidays and generous PTO.
• Optional vision, life, and disability coverage.

Ready to elevate the customer experience and keep operations running with precision and confidence? Apply now and help power the next chapter of growth at Atlas RFID.