Account Manager

Job Description

Job Description

Account Manager

The Account Manager is a highly visible, execution-focused, performance-based sales role responsible for managing and growing the portfolio of current customer accounts as well as developing and onboarding new customers. This role is highly proactive and activity-driven, with a strong emphasis on frequent outbound customer engagement, pipeline development, and revenue expansion. The Account Manager is expected to consistently initiate contact, uncover new opportunities, and drive measurable growth.

Success in this role requires a disciplined approach to daily outreach, follow-up, and account development, combined with strong sales acumen, analytics, product knowledge, and solutions selling.

The position will report to the Director of Sales with compensation to include salary and bonus based on achieving revenue targets

Location: Semmes, AL

Employment Classification: Full-time / Exempt

Essential Functions of the Role

Duties and Responsibilities

Account Management, Sales & Outbound Activity

• Actively manage and grow a portfolio of B2B existing accounts and dealer partners with full ownership of revenue performance.
• Execute a high volume of outbound activity (calls, emails, virtual meetings) to drive engagement, uncover opportunities, and increase share of wallet.
• Establish consistent contact cadence across all accounts, ensuring no accounts become inactive or underdeveloped.
• Identify product assortment gaps and proactively sell in new items, categories, and programs.
• Monitor account performance and take immediate action to address declines or unlock growth opportunities.
• Identify, pursue, and acquire new customers

Revenue Management & Communication

• Own and report on weekly sales performance, pipeline activity, account engagement, and growth initiatives.
• Collaborate with other functional roles to support forecasting, promotions, and revenue-driving initiatives.
• Provide actionable insights for customer trends, risks, and opportunities to management.

Customer Onboarding & Account Activation

• Support onboarding new accounts, ensuring fast, efficient activation and early revenue generation.
• Conduct onboarding discussions to establish clear expectations, timelines, and next steps.
• Proactively guide accounts to first order and ongoing engagement, minimizing time to revenue.

Cross-Functional Coordination

• Serve as a liaison between customers and internal teams including Sales, IT, Operations, and Customer Care.
• Partner cross-functionally to remove barriers to growth and improve customer experience.
• Support resolution of API/integration and operational issues impacting performance.
• Contribute to internal initiatives that improve account scalability and efficiency.

Core Competencies

Skills, Talents, Personal Attributes and Experience

• Minimum 3-5 years relevant experience
• Bachelor's Degree preferred not required
• Proactive Sales & Account Activation experience
• High Activity Level & Pipeline Discipline
• Account Development & Relationship Management
• Data-Driven Decision Making & Sales Analytics
• Cross-Functional Collaboration
• Multi-Channel E-Commerce Operations
• Problem Solving & Execution

Performance Expectations

• Daily outbound activity targets (calls/emails/meetings)
• Weekly account touchpoint minimums
• New account activation and first-order conversion targets
• Customer-level assortment expansion goals
• Pipeline development and conversion metrics

Physical Requirements

The physical demands described here represent those that are typically required to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Prolonged use of a computer, including typing and viewing a screen for extended periods.

The ability to communicate effectively with coworkers, vendors, and customers in person, via phone, video and group settings.

Travel to trade shows seasonally as needed.

Must be able to remain seated for extended durations.

Compensation and Benefits

We offer a comprehensive compensation package including competitive pay, full benefits and bonus based on achieving revenue targets.

Full Benefits Package Includes: Health, Dental, and Vision insurance; Basic Life/AD&D coverage; Short-Term and Long-Term Disability; Accident and Critical Illness insurance; Employee Assistance Program (EAP) services; 401(k) with company match; paid time off (PTO); and a variety of company-paid holidays.

We are the backbone of an education & office supply network whose supply chain encompasses the globe. As a leader in our industry segment, we service customers across North America on behalf of companies and brands you see and interact with every day. We offer the broadest array of products in the market, with over 20,000 SKUs sourced from over 300 suppliers. We work hard to ensure that our customers WIN daily, and we have some of the highest service levels in the industry.

Company Description

We are the backbone of an education & office supply network whose supply chain encompasses the globe. As a leader in our industry segment, we service customers across North America on behalf of companies and brands you see and interact with every day. We offer the broadest array of products in the market, with over 20,000 SKUs sourced from over 300 suppliers. We work hard to ensure that our customers WIN daily, and we have some of the highest service levels in the industry.