Service Desk Technician

Description One of TEKsystems' clients, a company headquartered in Birmingham with locations across the country, is looking for a Service Desk Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk Specialists are responsible for escalations from technicians to resolution or elevating to Tier 3 support. Additional responsibilities would include support and adoption of the Microsoft 0365 offerings. The candidates are expected to service over 1600 employees, dozens of applications, and thousands of endpoints. 3 - 5 years IT Service Center experience. Advanced knowledge of supporting cloud-based applications. 3 - 5 years User Management, Azure Active Directory, identify password related issues and provide resolution. Experience in remote technical support via telephone in a service/call center environment First and second level laptop/desktop/application installation/OS, configuration, administration, and trouble-shooting skills Application software (including Office 365), and Intune. Ability to multitask handle tickets, chats, and calls. First/Second line business application support and triage. ITSM, ITIL... Skills Help desk, Troubleshooting, Customer service, Active directory, Hardware, Imaging, Deployment, Phone support, Office 365, Technical support, Windows 10, Password reset, Printers, Servicenow Top Skills Details Help desk,Troubleshooting,Customer service,Active directory,Hardware,Imaging,Deployment,Phone support,Office 365,Technical support,Windows 10,Password reset,Printers Additional Skills & Qualifications This role is 100% onsite in Birmingham, AL. There is actually a second opening as the ideal group consists of one mid-to-experienced level technician and two "greener" candidates. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Aug 4, 2025. h4> About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.