Customer Telesales Support Agent (Hybrid)

Are you passionate about providing exceptional service and supporting the elderly? Join the S&A Group team in Birmingham, AL, where we deeply value commitment, excellence, and compassionate care. As a Customer Telesales Support Agent, you will play a vital role in ensuring that our clients receive the highest level of service. Utilize your problem-solving skills to assist customers with their benefit needs and create positive, impactful experiences with every interaction. At S&A Group, we offer a competitive salary between $50,000 and $65,000, providing a fulfilling career path for those dedicated to outstanding customer service.

What You'll Love About This Role:

Purpose-Driven Impact : Make a difference in the lives of elderly clients by helping them navigate important benefit decisions with empathy and care.

Stability & Growth : Join a well-established team with opportunities for career advancement, skill development, and personal growth.

Supportive Team Environment : Be part of a positive and collaborative workplace where your ideas are valued, and your contributions truly matter.

Comprehensive Training & Development : Gain the knowledge and tools necessary to succeed through hands-on training and continuous coaching.

Recognition & Reward : Your dedication and hard work will not go unnoticed—outstanding performance is regularly recognized and celebrated.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and mail.

• Provide accurate information on products, services, pricing, and other related details.

• Assist clients with benefit placements, tracking, and resolving any issues or complaints.

• Maintain and update customer records in our database as necessary.

• Follow up with clients to ensure satisfaction and build strong, lasting relationships.

• Work collaboratively with team members to ensure a smooth customer experience throughout the sales process.

Qualifications:

• 1-2 years of experience in customer support or a related field.

• Exceptional communication skills, both verbal and written.

• A demonstrated ability to manage customer inquiries with empathy, professionalism, and care.

• Proficiency with customer support software and systems is essential.

• Strong problem-solving abilities and attention to detail are a must.