Overhead Crane Technician/Service Manager

About the Role
We’re looking for a hands-on Overhead Crane Technician / Service Manager to lead daily service operations while performing field service work. This role combines technical expertise with team leadership in a growing crane service operation.

• Perform inspections, maintenance, troubleshooting, and repairs on:
  • Overhead bridge cranes
  • Monorails and jib cranes
  • Electric chain and wire rope hoists
• Conduct OSHA/ASME B30 periodic inspections and deficiency reporting
• Perform electrical and mechanical troubleshooting:
  • Motors, brakes, contactors, controls, VFDs
• Execute load testing and commissioning
• Ensure all work meets OSHA, ASME, CMAA, and company safety standards
• Complete accurate service reports, inspection forms, and job documentation

Service Management & Operations

• Schedule and dispatch technicians for:
  • Emergency breakdowns
  • Inspections
  • Preventive maintenance
  • Repairs and upgrades
• Balance field workload while maintaining personal service responsibilities
• Review technician time, service tickets, and billing accuracy
• Coordinate parts, tools, and equipment availability
• Monitor technician utilization, overtime, callbacks, and rework
• Assist with service estimates and job costing
• Act as the primary contact for day-to-day service customers

Leadership & Safety

• Lead and mentor technicians and apprentices
• Enforce safety policies including:
  • Lockout/tagout
  • Fall protection
  • Proper rigging and lift planning
• Conduct jobsite safety observations
• Assist with onboarding and training of new technicians
• Investigate incidents, near misses, and service issues

Qualifications
Required

• Working knowledge of:
  • ASME B30 standards
  • OSHA regulations
• Proven ability to work independently in the field
• Valid driver’s license and clean driving record

Preferred

• 5+ years of experience in overhead crane and hoist service
• Strong mechanical and electrical troubleshooting skills
• Ability to read electrical schematics and mechanical drawings
• Qualified Crane Inspector certification
• Prior lead technician or supervisory experience
• Experience coordinating service schedules or dispatch
• Familiarity with ERP or service management software
• Ability to train and mentor junior technicians

Physical Requirements

• Ability to climb ladders and work at heights
• Lift up to 50 lbs
• Work in industrial environments (heat, dust, noise)
• Occasional after-hours and emergency service calls

Compensation & Benefits (Typical)

• Company vehicle
• Company cell phone
• Health, dental, vision
• Life & Disability
• Profit Sharing
• Paid time off and holidays

Success in This Role Looks Like:

• Cranes are inspected and serviced correctly the first time
• Technicians are productive, safe, and supported
• Customers trust the service operation
• Service work is profitable and well-documented
• The branch runs smoothly even when the manager is in the field

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.