General Manager (De-railed Diner)

Job Description

Job Description

As the General Manager of Miss J’s Cafe, you will be responsible for the overall operations of the restaurant, including staffing, training, financial management, customer service, food quality, and maintaining a positive work environment. You will ensure that the restaurant runs efficiently, meets company standards, and provides excellent customer service to all guests.

1. Leadership and Team Management:
• Lead and manage a team of employees to ensure a high standard of performance and customer service.
• Hire, train, and develop staff members, ensuring they adhere to restaurant policies and procedures.
• Conduct regular performance evaluations and provide constructive feedback to employees to help them improve and grow.
• Foster a positive and supportive work environment that promotes teamwork, high morale, and retention.
• Develop staff schedules, ensuring that shifts are appropriately covered and labor costs are managed effectively.
2. Customer Service Excellence:
• Ensure that all customers receive exceptional service, responding to their needs in a friendly and timely manner.
• Handle customer complaints or issues effectively, ensuring customer satisfaction and resolving concerns to the best of your ability.
• Monitor the guest experience to ensure that service, food quality, and ambiance meet Miss J's Cafe standards.
• Implement strategies to improve customer satisfaction and encourage repeat business.
3. Restaurant Operations:
• Oversee daily operations, including food and beverage preparation, inventory management, and cleanliness.
• Ensure that the restaurant operates in compliance with all health, safety, and sanitation regulations.
• Manage the flow of service, ensuring that all areas of the restaurant are staffed appropriately and customers are seated in a timely manner.
• Monitor food preparation, presentation, and portion control to meet quality standards.
• Conduct regular inspections to ensure the restaurant is clean, organized, and well-maintained.
4. Financial Management:
• Oversee the financial performance of the restaurant, including budgeting, cost control, and profit margins.
• Review financial reports regularly and implement cost-saving measures where necessary to improve profitability.
• Monitor food and labor costs and make adjustments to ensure financial goals are met.
• Assist with inventory management, ordering supplies, and minimizing waste.
5. Staff Training and Development:
• Provide ongoing training to all staff members to ensure they are knowledgeable about menu items, customer service, and safety procedures.
• Foster a culture of continuous improvement by identifying opportunities for training and professional development.
• Mentor and develop future leaders within the organization.
6. Marketing and Promotion:
• Collaborate with the marketing team to execute local promotional strategies and campaigns to increase business and attract new customers.
• Ensure that all restaurant promotions and special offers are communicated clearly to staff and customers.
• Promote Miss J's Cafe as a positive and engaging part of the local community.
7. Health, Safety, and Compliance:
• Ensure the restaurant complies with all local, state, and federal regulations regarding health and safety standards.
• Conduct regular checks to ensure all food safety procedures are followed, including proper food storage, preparation, and handling.
• Maintain cleanliness and ensure that the restaurant environment meets high sanitation standards.
8. Other Duties:
• Perform administrative tasks such as payroll, scheduling, ordering supplies, and reporting.
• Assist with opening and closing duties to ensure the restaurant is prepared for service and secured at the end of the day.
• Act as the primary point of contact for suppliers and vendors, ensuring timely delivery of inventory.
• Stay updated on industry trends and continuously seek ways to improve restaurant operations and the customer experience.

• Leadership and Management Skills: Proven ability to lead, motivate, and develop a team in a fast-paced environment.
• Customer Service Excellence: Strong focus on delivering exceptional customer service and creating a positive experience for guests.
• Financial Acumen: Strong understanding of budgeting, cost control, and financial management.
• Problem-Solving Skills: Ability to make quick decisions and address issues effectively and efficiently.
• Communication Skills: Excellent verbal and written communication skills, able to interact effectively with staff, customers, and corporate leadership.
• Organizational Skills: Ability to manage multiple responsibilities, prioritize tasks, and ensure efficient restaurant operations.
• Food Safety Knowledge: Familiarity with food safety and health regulations and a commitment to maintaining a clean, safe environment.
• Experience: Minimum of 3-5 years of experience in restaurant management, with at least 1-2 years in a leadership position (restaurant manager or assistant general manager).
• Physical Stamina: Ability to stand for long periods, lift up to 50 pounds, and perform physical tasks such as walking and bending.

• Flexible hours, including evenings, weekends, and holidays.
• Fast-paced, high-energy work environment with a focus on teamwork and customer service.
• Potentially stressful situations during peak business hours, requiring quick decision-making and the ability to handle multiple tasks at once.
• Interaction with customers, employees, and suppliers in a community-focused setting.