Director of Operations - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Paid time off
- Youre the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- Youre detail-oriented , especially when handling sensitive information or important claims.
- You listen first, then guide , making customers feel understood while confidently recommending solutions.
- Youre motivated by goals and growth , and you know how to turn needs-based conversations into confident buying decisions that truly help customers.
- Lead daily operations and guide team workflow.
- Oversee administrative and compliance procedures.
- Track progress toward established business objectives.
- Collaborate with the agent to implement strategic initiatives.
- Promote a positive and customer-focused environment.
- Leadership experience in business or office management.
- Excellent communication and problem-solving skills.
- Strong attention to detail and follow-through.
- Ability to obtain state insurance licenses.
People and Leadership
- Recruit, hire, and onboard team members in sales and service roles
- Set clear goals, run 1:1s, coach to metrics, and manage schedules
- Build a positive, accountable culture focused on client outcomes
- Run the weekly production cadence and pipeline reviews
- Improve quote quality, follow-up, and close rates across P&C, Life, and Health
- Partner with the owner on campaigns, referrals, reviews, and local events
- Set service SLAs for calls, emails, and chats
- Oversee renewals, coverage reviews, cross-sell, and claims triage
- Track NPS or review scores and resolve escalations
- Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
- Manage task queues, quality checks, and workload balancing
- Keep data clean across CRM, phones, and e-sign tools
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