Clerical Assistant III

Clerical Assistant III

 

JOB-10045758

Anticipated Start Date

March 30, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full-time positions at our client.

Job Summary

We are seeking a detail-oriented and professional individual to join our client’s team as Clerical Assistant III. This position support patients by managing insurance, financial assistance, and eligibility processes to ensure continuity of care. Updates record in EPIC; processes work queue tasks and serves as a liaison between patients and clinical teams while maintaining compliance and promoting a positive patient experience.

Job Description

• Execute Out- of- Network Authorization Request for patients who are seeking treatment at Hospital who are currently enrolled in a Non- Participating Plan to promote continuity of care.
• Facilitate Managed Care Member Services tasks such as Primary Care Provider changes, Insurance Plan changes, Explanation of Benefits, and Insurance Eligibility Verification.
• Conduct outreach to members via mail/telephone calls to obtain appropriate documentation for patients to complete their health insurance enrollment and/or facilitating Hospital Financial Assistance Programs.
• Resolve Customer Service inquires related to insurance enrollment, eligibility inquires and/or other inquires related to Financial Counseling via telephone and/or in-person.
• Conduct patient interviews and/or pre-screening process to obtain identifying/qualifying demographics, biographic and financial information to complete the New Patient Registration process.
• Serve as liaison when/where required between patient and appropriate clinical service line to ensure the continuum of patient care and satisfaction.
• Accurately update and revise demographic, biographic and insurance information into our Patient Accounting System EPIC.
• Prepare and produce statistical reports relating to job function processes for Senior Management.
• Add patients to the financial counseling tracking system for follow-up and documentation
• Maintains confidentiality of patient and hospital records; uses discretion when discussing patient and hospital matters
• Addresses patients, visitors, and co-workers in a courteous and respectful manner
• Promotes a positive and welcome attitude that fosters a conducive workplace environment, while enhancing and upholding the organization’s Mission, Vision and Value statements.
• Meet all compliance standards/requirements such as Annual Physical Assessment, Multi Star Training; Right to know; Fire Drill participation, etc.
• Monitor and process patient accounts including financial assistance intake, follow-ups, pending appointment estimates, and insurance recertifications.
• Attends in-service and departmental meetings.
• Follows corporate and hospital regulations, policies, and procedures.
• Participate in Performance Improvement Activities.

Skills Required

• Minimum 2 years of relevant experience
• Bilingual - English and Spanish
• Computer literacy
• EPIC H2O
• Effective communication skills
• Microsoft Office
• Outlook

Education/Training/Certifications

• High School Diploma or GED required; college coursework or degree preferred.

Additional Requirements

• Schedule Notes: 9:00 AM-5:00 PM

Pay Rate

• $22-$26.00 per hour, based on experience, skills and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.