Help Desk Analyst
Benefits - 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
SUMMARY
The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner. Support may be in person and hands-on, or may require remote access systems be used.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following
- Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.
- Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
- Image desktops and laptops to be deployed to end-users. Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.
- Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.
- Must have a strong security focused approach.
- Assist with special projects and security initiatives.
- Redirect unresolved issues to the next level of support when necessary.
- Follow-up to make sure issues have been completely resolved.
- Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.
- Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.
Recommended Jobs
UX Product Design Operations Manager
Job Description: Manager, Design Operations (DesignOps) Leader Overview We are seeking experienced, strategic, and empathetic Design Operations to elevate our design organization's culture, pro…
1015 Systems Engineer Configuration Management Specialist 3
Victory Solutions is a wholly owned subsidiary of Dynamo Technologies. Victory Solutions is a Small Disadvantaged Business providing quality technical and engineering services to NASA the DoD Industr…
Service Technician
Job Description Job Description We are seeking a skilled and dependable Experienced RV Technician to join our dynamic service team. In this role, you will independently diagnose, service, and rep…
Travel customer representative
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to …
Laundry Attendant
Job Description Job Description The Laundry Attendant is primarily responsible for performing tasks such as washing, drying, and folding linens according to company quality standards. An attendan…
Line Cook
Inspired by the backyard barbecues and the spirit of fellowship inspired by the former church that will house it, Brother Fox & Sister Hen will embody the rugged individualism of Pensacola’s unique hi…
Care Coordinator (Brookwood Clinic)
Gastro Health is seeking a Full-Time Care Coordinator to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and provide…
Entry-Level Sales Representative
Looking to start a rewarding career in sales but don’t have experience? The Rustman Agency can help you get there. We specialize in developing motivated individuals into successful sales professio…