Customer Service Agent

Job Description

Job Description

Grow With Us at DVS - We're Hiring Inbound Customer Service Superstars!

If you're someone who enjoys helping people and wants to be part of a team that truly values you - not just for what you do, but for who you are - then you're going to love it here at Disabled Veteran Solutions (DVS).

We're seeking friendly, patient, and service-minded individuals to join our customer care team, supporting meaningful, government-based programs. You don't need a fancy title or years of call center experience - you just need heart, professionalism, and a desire to make someone's day a little easier.

What You'll Be Doing

• Answer incoming calls and be the friendly voice callers can count on.
• Help people with simple troubleshooting and submit support tickets when needed.
• Schedule appointments and walk callers through next steps.
• Document conversations in the system so follow-through is easy and accurate.
• Check back in with customers when follow-up is needed - because great service doesn't end with one call.

What You'll Need

• A quiet place to work and reliable high-speed internet
• A computer (Windows-based), dual monitors preferred, and a USB-wired headset
• A high school diploma or GED
• The ability to pass a background check
• Clear, friendly communication skills
• Availability between 9 am - 6:30 pm EST, Monday-Friday
• Bonus: If you speak both English and Spanish - that's a big plus!

Why People Love Working Here

At DVS, we honor Veterans and Military Families by offering meaningful and respect-filled employment. You'll be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success. Plus, we offer development opportunities for other roles you might be interested in.

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran-Owned Small Business, we're committed to excellence, adaptability, and exceeding client expectations.

If you're ready to step into meaningful work with real impact, we'd love to have you on board.

Training Start Date: December 8, 2025
Training Schedule: 9:00 a.m. - 4:00 p.m.
Regular Schedule: 10:00 a.m. - 6:30 p.m., Monday through Friday
Timezone: Eastern Standard Time (EST)

A pre-employment drug screening and criminal background check are required prior to employment.