Sales Account Manager

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It's our goal to be the single source for our customers' inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety. 

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.  Learn more here. ( 

Apply today and become part of a company where your skills and dedication are valued

Job Description

The Sales Account Manager works to develop new and potential accounts within a defined territory of Fire Safety and Protection (FSP). The Sales Account Manager will provide expert consultation on products and services, ensure excellent customer service, and serve as the primary point of contact for clients, ensuring that all their life safety and security needs are met.

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It's our goal to be the single source for our customers' inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Learn more here. (

Apply today and become part of a company where your skills and dedication are valued.

Job Description:
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals. The Sales Account Manager acts as the primary point of contact for clients, coordinating with internal teams to deliver quality service and compliance-driven solutions.

Key Responsibilities

Account Management & Business Development

• Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs.
• Develop and execute account plans to grow the business with key clients.
• Identify new business opportunities through proactive engagement with existing, new, and dormant accounts.
• Drive inspection renewals, service agreements, and system upgrade opportunities.
• Serve as the main liaison between the client and internal teams to ensure clear communication and responsive service.
• Consistently meet or exceed sales targets and performance metrics.
• Provide product demonstrations and technical guidance on life safety and security systems such as fire alarms, video surveillance, access control, and intrusion detection.
• Coordinate with installation, service, and design teams to ensure projects are completed to customer satisfaction and on time, within budget, and adhering to customer and regulatory requirements.

Administrative & Reporting:

• Complete mandatory daily CRM updates to ensure all activities, contacts, opportunities, and forecasts are accurately recorded each business day.
• Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement with prospective clients.
• Track and report daily metrics.
• Communicate with the team on customer and project changes during daily huddles.
• Provide regular reports on sales activities, opportunities, and forecasted revenue to senior management.
• Stay informed about the latest products, technologies, and regulations related to fire and life safety products.
• All other related duties assigned by your manager.

Qualifications:

• Bachelor's degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
• 2+ years of experience in sales, account management, or customer service within the life safety, fire protection, or security industry preferred.
• Demonstrated success in meeting or exceeding sales targets.
• Excellent communication, negotiation, problem solving, and presentation skills.
• Proficiency with CRM tools and Microsoft Office Suite.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

Company paid benefits:

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

• 401k Retirement Plan (Traditional & Roth)

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Professional Development:

FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry . As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Essential Functions:

Client Relationship Management:

• Develop and maintain strong, long-term relationships with clients by understanding their life safety and security requirements.
• Act as the primary liaison between the client and the company, ensuring smooth communication and addressing client concerns promptly.

Sales and Business Development:

• Identify opportunities for upselling and cross-selling life safety and security products and services, such as fire alarms, intrusion detection, CCTV systems, and access control.
• Develop and execute account plans to grow the business with key clients.
• Achieve or exceed assigned sales targets and KPIs.
• Win new clients through new long term service agreements or competitive take overs and retrofits of existing facilities.

Solution Consulting:

• Collaborate with the technical team to ensure the solutions provided meet client needs and regulatory requirements.
• Provide product demonstrations and technical guidance to clients regarding life safety and security systems.

Project Coordination:

• Oversee the implementation and delivery of life safety and security solutions, coordinating with installation teams and ensuring projects are completed on time and within budget.
• Monitor and follow up on the maintenance and service of existing systems.

Compliance and Regulatory Knowledge:

• Stay informed about local, state, and federal regulations related to life safety and security systems (e.g., NFPA, OSHA, UL standards) and ensure solutions comply with these standards.

Reporting

• Complete mandatory daily CRM updates to ensure all activities, contacts, opportunities, and forecasts are accurately recorded each business day.
• Track and report daily metrics.
• Communicate customer and project changes during daily huddles.
• Prepare regular sales reports, client updates, and forecasts for management.

Required Qualifications:

Education:

• Bachelor's degree in business, Marketing, Engineering, or a related field. Equivalent experience in the life safety or security industry will be considered.

Experience:

• 3+ years of experience in sales, account management, or customer service in the life safety, security, or related technical industry.
• Proven track record of meeting or exceeding sales targets.

Skills and Competencies:

• Strong understanding of life safety and security systems, such as fire alarms, video surveillance, access control, and intrusion detection.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Qualifications:

• Experience working with fire protection systems, building codes, or security systems integrators.
• Certifications related to life safety and security systems (e.g., NICET certification, ESA certifications).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

Company paid benefits:

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave

Voluntary Health Benefits:

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits:

• 401k Retirement Plan (Traditional & Roth)

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Professional Development:

FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry . As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.