Technical Service Specialist, Industrial Coatings
Axalta Coating Systems
Montgomery, AL
Job Title: Technical Service Specialist, Industrial Coatings Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Position Summary: The Technical Service Repr esentative, Industrial Coatings will provide in-house technical direction and assistance to customer regarding the use of product lines and basic application methods. Work Location: This fully remote role requires a local presence in the Alabama surrounding area to allow for onsite visits to customer sites and is not eligible for relocation. Key Responsibilities:
2 - Professionals (EEO-1 Job Categories-United States of America)
- Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites.
- Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team.
- Respond to complex questions and concerns from customers regarding product lines and general performance requirements.
- Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design.
- Assume liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations.
- Work closely with Axalta Technical and Manufacturing Teams to maintain product quality.
- Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer.
- Prepare accurate and timely Technical Service reports, typically weekly but more frequently as required.
- Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer.
- Follow all Axalta and customer safety regulations.
- High School graduate or equivalent.
- Minimum 2 years in coatings production finishing lines or color matching and development.
- Demonstrated industry and product applications experience.
- Primary kitchen cabinet segment experience is beneficial.
- Understanding of multiple application methods and equipment types in industry.
- Expertise in color perception to tint materials and products effectively while being involved directly with color critical projects.
- Strong on-line color matching capability; proficient with color computer & dispensing equipment.
- Organizational and time management skills with ability to prioritize and assign work.
- Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization.
- Strong customer service aptitude and teamwork skills.
- Proficiency with MS Office.
- Courses in LSS is helpful.
2 - Professionals (EEO-1 Job Categories-United States of America)
Posted 2026-07-25
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