Consumer Relations Specialist
Job Description
Job Description
Position Overview
Nathan & Nathan PC is growing! We are a family-owned creditors rights law firm in search of full-time Consumer Relations Specialists to join our team in our Birmingham, AL, office. We are looking for enthusiastic people with outstanding communications skills to work in a fun and fast-paced call-center environment.
What you will do
- Resolve calls and negotiate best solutions for consumers and clients in a challenging environment.
- Able to follow instructions and make educated decisions based on training and position knowledge.
- Must follow and fully comply with all Federal, State and Local collection laws and practices.
- Meet and exceed all production goals.
- Must pass continuing education/training evaluations.
- Perform other duties as assigned.
Who you are
- You have outstanding communications skills and are a great listener
- You have empathy for others
- You are a problem solver
- You are super organized
Compensation and Benefits
- Hourly rate of pay based upon experience + monthly bonus potential (after completion of training period)
- Paid Time Off (PTO): 10 days + Holidays
- Competitive benefits package, including medical, dental, and 401k match
- Promotional opportunities within the firm
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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