At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Candidate must be willing to work EST time zone hours.**
**Position Summary**
We are hiring a Senior Analyst to support the Complaint, Grievances and Appeals (CG&A) team. This position will play an important role supporting root cause corrective actions within the appeals space by maintaining existing and building new reporting on appeal volumes and patterns. This role will be responsible for maintaining existing reporting pipelines as well as fulfill ad-hoc requests to support further root cause analysis and operational opportunities.
**Primary Responsibilities**
+ Support CG&A efforts through maintaining existing reporting, building new reporting, and answering ad-hoc requests
+ Work closely with analysts and other business partners to gather requirements and understand the reporting needs for ad-hoc requests
+ Prepare and clean data to ensure accuracy and consistency of all reporting
+ Connect to various data sources to connect stakeholders with relevant data sets as requested
+ Maintain and update existing dashboards as applicable
**Required Qualifications**
+ 1+ year experience in an analytical role.
+ 1+ year of experience with querying and joining multiple data sources to build reporting from predominately GCP data sources.
+ Ability to work independently, manage multiple assignments, and adjust priorities to meet critical deadlines.
+ Background in data manipulation and clean-up utilizing applications such Alteryx, Dataiku, Tableau Prep and have experience troubleshooting data cleaning workflows.
+ Experience working in claims or appeals analytics.
+ Ability to communicate and translate technical results into understandable outputs that are digestible and impactful for both technical and non-technical audiences.
+ Experience with Tableau dashboard creation.
**Preferred Qualifications**
+ Experience translating data analysis into actionable insights.
+ Background in healthcare data analysis.
**Education**
+ Bachelors Degree in Computer Science, HealthCare Informatics, Computer Engineering, Information Systems, and/or the equivalent work experience.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$46,988.00 - $122,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit
We anticipate the application window for this opening will close on: 08/11/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.