Tier 2 IT Administrator

Job Description Insight Global is seeking a dependable and technically skilled Level 2 Site Administrator to serve as the primary onsite IT support resource at our Montgomery, AL facility. This individual will act as the boots-on-the-ground liaison for our remote Network and System Administrators based in St. Louis, MO. This is a great opportunity for someone with a strong foundation in IT support who is ready to take ownership of local infrastructure and user support. Key Responsibilities:  Provide Tier 1 and Tier 2 technical support to end users, including hardware, software, and network troubleshooting  Perform password resets, account provisioning, and basic Active Directory administration  Manage printer connectivity, toner replacement, and general peripheral support  Support local network infrastructure under the guidance of remote admins  Escalate complex issues to the appropriate remote team while maintaining ownership of local resolution  Maintain accurate documentation of incidents, resolutions, and system changes  Assist with hardware deployments, imaging, and inventory management  Ensure compliance with IT policies and security protocols We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Qualifications:  2-3+ year of professional IT support experience.  Strong understanding of Windows OS, Active Directory, and basic networking concepts  Excellent troubleshooting skills and customer service orientation  Ability to work independently and communicate effectively with remote teams  Must be punctual, dependable, and detail-oriented Preferred Qualifications:  Preferred experience with Oracle, SQL Server, Crystal Reporting, Power BI, Power Apps, MS Azure and MS D365 Finance and Supply Chain. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].