Manager On Duty
Job Description
Job Description
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Acts as the leader on duty during assigned shifts and oversees pool and front desk operations.
- Ensures compliance with all Goldfish Swim School safety, operational, and customer service standards.
- Supports and coaches swim instructors, deck supervisors, and front desk staff.
- Ensures proper staffing, rotations, and lesson flow on the pool deck.
- Maintains working knowledge of pool chemistry, pump room operations, and emergency procedures.
- Handles parent/guardian questions, concerns, and escalations.
- Oversees front desk operations including scheduling, billing questions, and customer interactions.
- Reinforces sales and service expectations and supports enrollment efforts.
- Completes shift reports and communicates operational updates to management.
- Performs other duties as assigned.
While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
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