Bilingual Automotive Service Advisor
Bilingual Automotive Service Advisor
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than an Assistant Service Manager; we need an expert in the art and science of customer service--someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
- Experience preferred but not required
Benefits
- Compensation is based on experience.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Recommended Jobs
Guidance Navigation Control (GNC) Engineer
Job Description Job Description Qualis LLC is seeking multiple Guidance Navigation and Control (GNC) Engineers with knowledge of Position, Velocity, and Timing algorithms to join our team of we…
Facility Maintenance Technician
Job Description Job Description Segers Aero Corporation located in Fairhope, AL is hiring a Facility Maintenance Technician to join our team. We offer a competitive benefits package and a 9/80 w…
Schwalm Cutter Operator
Job Description Job Description Description: As a Schwalm Cutter Operator, you will be responsible for operating robotic cutting equipment to reinstate service laterals, remove intrusions, and p…
Founding Interventionist
Independence Preparatory Academy is a new, academically challenging, highly structured, and joyful K-8 school in Fairfield, AL. We are on a mission to equip all students with the academic tenacity a…
Journeyman Plumber
Experienced Licensed Plumber Needed Immediately Are you a highly skilled and talented Residential Plumber looking for an immediate opportunity with a loving and enthusiastic team? Do you thrive in a…
SERVICE TECH
Job Description Job Description Installing service body, flatbeds, and dump beds. Candidate must have welding, fabricating, and fork lift training as well as be able to wire lighting and accessor…
General Helper
Job Description General Helper PeopleReady of Tuscaloosa, AL is now hiring General Helpers in Demopolis, AL! As a General Helper, you will do a variety of work in different industries. Appl…
Ministry Staff
Are you willing to radically love those around you? Vagabond Missions is looking for a Part Time Ministry Staff member ready to help a successful inner-city ministry reach even more hearts in the Mobi…
Distribution Center Manager
Job Description Job Description At Mingledorff’s, Inc., we’re always on the lookout for talented individuals to join our team. For over 85 years, our success has been driven by our incredible emp…
Blood Collection Staff - Customer Service
We provide Paid-Training – no prior medical experience required! Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part…