Representante Agente de Viajes

Inspired
Huntsville, AL

Sobre el puesto: Representante de Atención al Cliente de Viajes

Como Representante de Atención al Cliente de Viajes, desempeñarás un papel clave en el apoyo a nuestros clientes durante todo su viaje, desde el momento en que reservan hasta que regresan a casa. Ayudarás con consultas, resolverás incidencias, proporcionarás actualizaciones sobre las reservas y te asegurarás de que cada interacción refleje nuestro compromiso con un servicio excepcional.

Responsabilidades principales

Responder de manera rápida y profesional a las consultas de los clientes por correo electrónico, teléfono y plataformas de mensajería.

Asistir con reservas de viajes, cambios, cancelaciones y solicitudes especiales.

Proporcionar información precisa sobre destinos, documentos de viaje y políticas de la agencia.

Hacer seguimiento con los clientes para confirmar los detalles del viaje y su satisfacción.

Gestionar inquietudes o quejas con empatía y habilidades de resolución de problemas.

Candidato/a ideal

Excelentes habilidades de comunicación verbal y escrita.

Sólida experiencia en atención al cliente (preferiblemente en viajes u hostelería).

Persona organizada, confiable y proactiva con gran atención al detalle.

Cómoda con la tecnología y rápida para aprender plataformas y sistemas de reservas.

Pasión por los viajes y por ayudar a otros a planificar experiencias inolvidables.

Beneficios

Trabajo 100% remoto con horario flexible.

Oportunidades de crecimiento dentro de la agencia.

Beneficios de viaje y descuentos exclusivos del sector.

Entorno de trabajo colaborativo con capacitación continua.

Si te apasiona viajar y crear experiencias memorables para otras personas, nos encantará saber de ti. ¡Aplica hoy y comienza tu aventura con Viaja con Andrea!

Posted 2026-02-03

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