Intermediate Help Desk Technician

Intermediate Help Desk Technician
Full-time
Huntsville, AL

About Us

Trideum Corporation is a 100% employee-owned company, committed to embracing the world’s toughest challenges with a servant’s heart. Through dedicated hard work and commitment, we provide distinctive quality and unparalleled customer service in all aspects of our business. We also know that our employees are the key to our success, and it is our mission to take care of them so they can take care of our customers and communities where we live, work, and play.

Position Summary

The Intermediate Help Desk Technician provides Tier I/II technical support to Trideum employees across corporate and contract environments. This role ensures end-user hardware, software, and network systems operate reliably and securely while contributing to compliance with CMMC Level 2 and NIST 800-171 requirements. The technician will troubleshoot incidents, manage user accounts, and resolve service requests through Trideum’s IT Service Desk. This position will join a team that supports 500 employees across multiple locations, directly impacting productivity and mission success.

What You’ll Do

• Duties
  • Provide Tier I/II support for desktops, laptops, peripherals, VoIP, and mobile devices.
  • Troubleshoot Microsoft 365 applications, Teams, Exchange, SharePoint, and OneDrive issues.
  • Manage user accounts, access permissions, and group policies in Active Directory, Entra ID, and Azure AD.
  • Support Intune-managed endpoints, including compliance, patching, and security configurations.
  • Resolve incidents and service requests through the ITSM ticketing system with timely, professional communication.
  • Assist with onboarding/offboarding processes including device provisioning and account setup.
  • Troubleshoot VPN, remote access, and basic network connectivity issues.
  • Document solutions and contribute to the Service Desk knowledge base.
  • Escalate complex or high-priority incidents to senior administrators or external vendors when needed.
  • Participate in IT operations initiatives such as patch cycles, endpoint rollouts, and software deployments.
  • Support compliance by following established SOPs and reporting on endpoint status and service desk metrics
• Travel Requirements
  • Minimal travel required to Trideum branch offices, customer sites, and professional development conferences

Requirements and Qualifications:

• Education
  • Bachelor’s degree in Information Systems, Computer Science, or related field preferred; equivalent technical experience accepted.
  • CompTIA Security+ certification required (or ability to obtain within 6 months).
  • Commitment to ongoing professional development, including earning/maintaining relevant certifications (e.g., Microsoft 365 Administrator, Azure Fundamentals, ITIL Foundation).
• Experience
  • 2–4 years of IT support or help desk experience in a corporate or regulated environment.
  • Experience supporting Windows 10/11 endpoints, Microsoft 365, and Active Directory account management.
  • Exposure to endpoint management tools such as Intune, SCCM, or equivalent.
  • Experience working with ITSM platforms (Ivanti Neurons preferred).
  • Familiarity with basic networking (TCP/IP, DNS, VPN, DHCP).
  • Demonstrated ability to deliver timely incident resolution and customer-focused support.
• Skills
  • Strong troubleshooting skills across hardware, software, and network domains.
  • Proficiency with Microsoft 365 and common business productivity tools.
  • Ability to follow SOPs and contribute to process documentation.
  • Strong written and verbal communication skills.
  • Customer service orientation with the ability to work effectively with employees of varying technical skill levels.
  • Analytical thinking and problem-solving ability in a fast-paced environment.
• US citizenship with the ability to obtain a Secret security clearance.

We Take Care of Our People

Whether you’re looking to launch a new career or grow an existing one, Trideum is the type of company where you can balance great work with great life because we believe that taking care of our people is the right thing to do. Trideum offers:

• Competitive pay based on the work you do here and not your previous salary.
• Traditional benefits such as medical, dental, vision, life, disability, and 401k matching.
• Paid leave and the ability to cash out leave.
• Free access to certified financial planners, wellness and support services, and discount programs.
• Education assistance and professional development opportunities.
• And much more.

Ready to Apply?

Start Your Application now!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Trideum may request such accommodation(s) by contacting Human Resources at 256.704.6123 or [email protected].