Constituent Services Facility Liaison

Job Description

Job Description

Location: St. Clair Correctional Facility, Springville, AL

Job Summary:

The Alabama Department of Corrections (ADOC) is seeking multiple candidates for a Constituent Services Facility Liaison to serve on-site in a facility in one of the following counties: Jefferson, and St. Clair.

Starting Salary : $43,351.20

This is full-time professional administrative and technical assistance work. Work involves receiving and responding to communications about the custody population. Works under moderate supervision from facility leadership and a state-wide Constituent Services Coordinator. Successful candidates will be self-motivated, have experience learning new technology, and possess the ability to exercise independent judgment based on training and direction provided by departmental policies.

The primary duties of Constituent Services Facility Liaison are as follows:

• Creates and maintains records in a database for tracking Constituent Services program statistical information.
• Responds verbally and/or in writing to requests for information at the facility-level with secure, appropriate, and accurate information.
• Maintains working relations with other staff and the public as appropriate to meet the departmental mission.
• Assists in collecting, compiling, and reviewing statistical data.
• Assists in the preparation of administrative and statistical reports, studies, and special research projects.
• Monitors and assists in reviewing activities, operations, and programs to ensure compliance with plans, policies, procedures, and contract provisions.
• Works with program and facility staff in determining trends and resolving technical problems; and assists in recommending activities to produce a more effective program.
• Assists in providing technical assistance in the program area to other staff and the public.
• Participates in visitation, advocacy organization meetings/calls, and other events as requested.

Applicants must apply directly to the ADOC and meet the requirements below:

• Graduation from an accredited senior high school or equivalent or GED.
• Three years full-time, professional experience in case processing, customer service, clerical, administrative support, technical program support, or operational support experience.

OR

• Graduation from an accredited four-year college or university with a bachelor's degree in any major, with coursework in Psychology, Counseling, and/or Social Work preferred.
• Experience in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs preferred.

Notes:

The ideal candidate will have:

• Excellent written and verbal communication skills, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Skills to interpret and apply policies and procedures accurately.
• Skills to prepare and maintain accurate records, files, and reports.

In addition:

• If applicable, applicants must provide a list of all college-level courses taken in areas such as psychology, counseling, or social work. The list must include courses taken and credits received. Copies of college transcripts will be accepted.
• This position requires some travel which may require overnight stays.
• Applicant must possess a valid Alabama driver's license at the time of appointment.

Resumes will be received until all positions are filled.