Employment Specialist/Job Coach

WXJ11242025

JOB TITLE: Employment Specialist/Job Coach

Bargaining Unit Status: Non-Bargaining Unit

FULL-TIME ☒(hours per week: 40) Work Schedule: M-F 7:00 AM - 3:30 PM

EDUCATIONAL QUALIFICATIONS:
High School diploma or equivalent.

EXPERIENCE QUALIFICATIONS:

• Minimum of one year’s experience in a rehabilitation, non-profit facility, or comparable setting in the area(s) of case management, service provision, working with individuals with various disabilities, job development, job placement, follow-up up and training.
• Proficiency with the Microsoft Office suite and general computer operation is required
• Experience in marketing and public relations.
• Strong working knowledge of disability management and awareness.

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance.
• Must be able to satisfactorily complete a background check, per company requirements.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation – adequate volume of speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
• Superior listening, verbal, and written communication skills.
• Proficiency in general reporting and basic case file management.

IMMEDIATE SUPERVISOR:
Program Coordinator

POSITIONS SUPERVISED:
None

JOB RESPONSIBILITIES SUMMARY:
Ability to job develop and serve as an advocate for individuals with disabilities eager to obtain employment. Assist referred individuals with job placement, follow up and training. Provide case management and social service referral assistance as needed. Provide job readiness training and instruction.

ESSENTIAL FUNCTIONS:

• Complete training as defined by the Phoenix Professional Development Plan.
• Provide information as requested for various statistical requirements.
• Maintain reporting and records as outlined by policy, referral source, and accreditation requirements.
• Have working knowledge of current contract requirements, AbilityOne regulations, CARF standards, social security guidelines, Phoenix mission/policies, departmental goals and objectives, and other sponsoring agency guidelines.

SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:
Employment Specialist/Job Coach (PWI/Supported Employment)

• Provide employment readiness training (group and individual), assessment, job development, job placement, job coaching, and follow-up for referred persons.
• Serve as a facility consultant regarding the employment readiness of program participants.
• Serve as the primary resource person for information on current employer needs.
• Provide job coaching assistance as directed by the referral source.
• Participate in mission-based community activities.

Employment Specialist/Job Coach (Employee Support Services)

• Possess or ability to obtain a government secret clearance and pass a background check within a reasonable time as determined by the employer.
• Ability to gain unescorted access to Redstone Arsenal.
• Provide select case management services to Phoenix employees certified as having a disability to include: direct intervention, job coaching, referrals to social service/community agencies and work site visits; development and maintenance of competitive employment evaluations and reasonable accommodations per AbilityOne guidelines; report generation per specific guidelines, vocational counseling, behavior management, compliance certification and personnel assessment; reporting and file maintenance.
• Maintain contact and communication with appropriate supervisors, project managers, and other Phoenix Vocational staff to provide effective case management services.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

EMOTIONAL CAPACITIES:

• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

• Other duties as assigned.

RATE OF PAY: $44,500 per year

"Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, are encouraged to apply.”
All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in any other protected group. We are a Drug-Free Workplace.
Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration.
Conditions of employment may include compliance with infection prevention protocols recommended by CDC, OSHA, and other regulatory agencies."