Customer Account Representative
- Serve as the main liaison between clients and internal departments.
- Manage customer accounts, including processing orders and following up on requests.
- Provide timely and accurate information regarding order status, pricing, and product details.
- Resolve client concerns and escalate issues when necessary.
- Maintain detailed records of client interactions and transactions.
- Collaborate with sales, production, and logistics teams to meet project deadlines.
- Identify opportunities for account growth and upselling of services.
- Bachelor’s degree in Business Administration, Communications, or related field preferred.
- Proven experience in customer account management or customer service (minimum 2 years).
- Strong communication, interpersonal, and problem-solving skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and CRM software.
- Detail-oriented with strong organizational skills.
- Competitive salary within the range of $59,000 - $66,000 per year.
- Opportunities for professional growth and career advancement.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Supportive and collaborative work environment.
- Ongoing training and development programs.
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