Spa Manager

Job Description

Job Description

Now Hiring: Spa Manager

• Compensation: $40000 per year - $55000 per year
• Location: Huntsville , AL

Lead With Purpose at Hand & Stone | 600+ Locations Nationwide

Hand & Stone Massage and Facial Spa is seeking an experienced and dynamic Spa Manager to lead our team, elevate guest experiences, and drive spa performance. If you’re a motivated leader with a passion for wellness, customer service, and team development, this is an exciting opportunity to build a thriving spa operations career within a nationally recognized brand.

We believe happy employees make happy clients. Join a team that values respect, positivity, and exceptional service.

Role Overview: Spa Manager

As the Spa Manager , you will oversee daily operations, drive membership sales, and foster a strong team culture. Your leadership will ensure that every guest receives a five-star experience while the spa meets business goals for growth and profitability. This role is ideal for leaders with experience in spa management, salon management, retail management, or hospitality leadership .

Key Leadership Responsibilities

• Membership Conversion: Coach and motivate the spa team to educate guests on membership benefits. Drive high membership conversion rates through leadership, accountability, and exceptional customer service.
• Revenue & Operations: Oversee scheduling, client flow, service upgrades, and retail sales to maximize revenue. Utilize strong operational and organizational skills to ensure an efficient, well-run spa. Maintain a consistent five-star guest experience.
• Recruiting & Team Development: Recruit, interview, and hire high-performing team members (MTs, LEs, Spa Associates). Create a positive, collaborative culture focused on communication, coaching, and continual improvement. Provide ongoing training, mentoring, and performance management.
• Client Experience: Ensure every guest receives a welcoming, exceptional visit that reflects Hand & Stone’s brand standards. Resolve guest concerns with professionalism, empathy, and solutions-oriented communication.

What You Need To Succeed

• 2–3 years of management experience in a spa, salon, retail, hospitality, wellness, or customer service environment
• Demonstrated ability to lead teams, coach employees, and drive performance
• Strong customer service, communication, and problem-solving skills
• Flexible availability, including evenings and at least one weekend day
• Passion for promoting the benefits of massage, skincare, and overall wellness
• Ability to create a motivating, high-energy workplace culture

Why Join Hand & Stone

• Nationally recognized brand with a proven, membership-based model
• Supportive culture focused on employee success and guest satisfaction
• Opportunities for growth within spa operations and multi-unit leadership
• Chance to lead a team of skilled Massage Therapists, Estheticians, and Spa Associates

Important Note

By applying, you acknowledge that you are seeking employment with an independently owned and operated Hand & Stone franchise location. Each franchisee is solely responsible for all hiring decisions, compensation, benefits, and employment practices. Please direct all employment-related questions to the local Hand & Stone franchisee.

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