Box Office Assistant, The Orion Amphitheater

BOX OFFICE ASSISTANT, THE ORION AMPHITHEATER

ROLE: Box Office Assistant

LOCATION: Huntsville, AL

REPORTS TO: Box Office Manager

POSITION: Part-Time

POSITION SUMMARY

The Box Office Assistant supports daily box office operations by providing excellent customer service and accurate ticketing assistance to guests. This role is responsible for processing ticket sales, resolving inquiries, and ensuring a smooth, welcoming experience for guests before and during events. The Box Office Assistant works closely with the Box Office leadership team to maintain accurate records, uphold venue policies, and contribute to efficient event operations in a fast-paced environment.

KEY RESPONSIBILITIES

• Process ticket sales for the public during both event and non-event days
• Support day-of-show operations, including setup of ticket scanners, distribution of will-call, VIP, and guest list tickets
• Scan guest tickets (digital and physical), direct guests to appropriate entry points, and assist with seating guidance
• Greet guests and provide accurate information regarding venue policies and upcoming events
• Assist with event setup and logistical preparations as needed
• Respond promptly and professionally to customer inquiries and concerns in person, by phone, and via email
• Provide support for artist and promoter needs, as directed
• Complete special assignments from Box Office leadership in a timely and efficient manner
• Maintain cleanliness, safety, and organization of all box office areas

PROFESSIONAL QUALIFICATIONS + PREREQUISITES

• Must maintain a professional approach to the job and guest service at all times
• High school diploma or equivalent required
• Previous customer service experience (retail, hospitality, box office, or call center a plus)
• Strong interpersonal and communication skills with the ability to interact professionally with guests, staff, and management
• Basic computer proficiency and comfort learning ticketing software and point-of-sale systems
• Ability to handle electronic transactions accurately and responsibly
• Strong attention to detail and organizational skills
• Ability to remain calm and courteous in a fast-paced, high-volume environment
• Availability to work evenings, weekends, and holidays as required by event schedules
• Ability to stand for extended periods of time and lift light items as needed

PREFERRED BUT NOT ESSENTIAL

• Prior experience with ticketing platforms (e.g., AXS, Ticketmaster, Tessitura, etc.)
• Knowledge of live events, performing arts, or entertainment venues
• Bilingual or multilingual skills
• Reconciliation experience

ABOUT THE ORION

The Orion Amphitheater | Huntsville, Alabama

Opened in 2022, The Orion Amphitheater is an 8,000-capacity destination venue redefining what it means to be a music venue in the South. Located in the heart of Huntsville, Alabama, we’re more than a stage – we’re a cultural anchor, a community gathering place, and a catalyst for connection.

At The Orion, music is just the beginning. From sold-out concerts and citywide festivals to art showcases, wellness workshops, and youth gardening programs, our year-round programming reflects and serves North Alabama’s diverse and growing community. We’re proud to be a KultureCity-certified sensory-inclusive venue and a space that puts accessibility, sustainability, and hospitality at the forefront.

Since opening, The Orion has been named one of Billboard’s Top 30 Music Venues and nominated multiple times for Amphitheater of the Year by IEBA and Pollstar. Every detail, both front and back-of-house, is designed with intention. Recognized for our leadership in sustainability, hospitality & civic innovation by leading national trade publications like Pollstar, VenuesNow and Fast Company, our award-winning programs aren’t just checkboxes. They’re at the heart of how we welcome artists, care for fans, and support our community.

Whether you’re a longtime local or new to Rocket City, if you’re passionate about music, community, and creating experiences that resonate long after the encore fades, we’d love to meet you.

EQUAL OPPORTUNITY EMPLOYMENT

We are an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.