Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Flexible schedule
- Paid time off
- Parental leave
- Training & development
Prepare agency solicitation, renewal conservation and other customer mailings
Maintain correspondence on customers files
Run weekly and daily audits
Runs and processes additional Alliance audits as requested by other members of the staff
Follow up and complete all trailing documents for new and existing clients
Answer incoming calls expeditiously and courteously and direct them to the appropriate person promptly and efficiently
Greets all customers coming into the agency in a friendly and helpful manner
Receives and processes insurance payments excluding those processed at time of binding
Receives and processes endorsements in an expeditious and efficient manner
Provide and verify general and non-technical information to inquiries over the telephone or in person
Work well with other employees and is a team player with a positive attitude MAINTAIN A POSITIVE AND SELF DRIVEN, SELF MOTIVATED ATTITUDE!
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