Online Sales Concierge

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. More people choose D.R. Horton than any other builder; and as America’s Builder, we focus on providing high-quality homes designed for all. D.R. Horton also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information!

Our teams create memorable experiences for our customers and each other! While we are in the business of building homes, #WeBuildPeopleToo; and our people are at the center of every decision. Are you ready to experience the D.R. Horton difference?

About the position:

We are current seeking an Online Sales Concierge (OSC) for our growing Birmingham/Tuscaloosa division! Our OSCs specialize in converting internet leads into on-site traffic and sales. The person in this role works closely with our Sales Agents and is responsible for distributing leads in a consistent and fair manner.

Our ideal candidate is patient, understands the art of sales and negotiation, and is comfortable with social media as well as different technologies.

In order to support the needs of our customers and our Sales Agents, our OSC team rotates working weekends. The weeks that an OSC works a weekend, they receive two days off during the week in exchange.

We are currently seeking an Online Sales Concierge (OSC) for our growing Birmingham/Tuscaloosa division! Our OSCs specialize in converting internet leads into on-site traffic and sales. Our ideal candidate is tech savvy, comfortable with social media, and understands the art of sales.

To meet the needs of both customers and sales agents, our OSC team works every other weekend. When they work a weekend, our OSCs have 2 days off during the week instead.

Essential Functions:

• Manage all incoming internet leads from both the D.R. Horton website and any applicable outsourced company sites

• Demonstrate knowledge of communities, products, plans, and all amenities to provide a positive experience for all potential customers through email, live chat, or phone calls

• Utilize proper qualification methods to identify genuine leads and convert those leads into on-site appointments with Sales Agents to drive sales opportunities

• Generate new customer opportunities by prospecting and developing existing leads through phone, email, and mailing campaigns; coordinate mass mailing lists and mailing materials to prospective clients

• Enter and update customer information in the customer management database

• Generate monthly sales and marketing reports as well as monthly analysis of divisional website traffic, hits, sources, etc.

• Attend Sales Meetings

• Other duties as assigned

Competencies:

• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues; be a good team player.

• Communication: Demonstrated ability to interact respectfully with all customers and colleagues. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others. Demonstrate patience with customers and always follow-up.

• Organization: Establish and prioritize tasks to manage time and resources effectively; manage multiple tasks; report on results to promote accountability; take action as appropriate; maintain accuracy and high attention to detail in fast-paced environment

• Reliability: Be on time; can be counted on and trusted to complete tasks and ensure coverage when absent; is trustworthy; performs well; is consistent in behavior and work.

• Ethical : Keeps commitments, inspires the trust of others, works with integrity and principles, upholds D.R. Horton values

• Tech Savvy: Demonstrate required program skills; adapt to new technologies; uses technology to increase productivity; keeps technical skills up to date

Qualifications

Required Qualifications:

• High school diploma or equivalent

• 6 months of relevant sales experience and/or training

• Demonstrated proficiency with Microsoft Office Suite and Outlook

Preferred Qualifications:

• Previous CRM software experience

• Demonstrated experience in real estate industry

• Licensed to sell real estate in Alabama

Working environment:

Online Sales Concierges work out of a normal office setting and sometimes from model homes. The noise level is relatively moderate. Candidates should be comfortable frequently communicating with customers and possess the ability to stand or walk for 4 hours, up to 8 hours as well as sit for extended periods; kneel and bend at the waist; traverse up or down stairs; move across unlevel terrains; use hands to handle or feel objects and reach; possess close, distance, color, and peripheral vision; as well as the ability to life and/or move up to 25 pounds regularly.

D.R. Horton offers a comprehensive benefits package which includes, but is not limited to:

• Medical, Dental, and Vision coverage

• Flexible Spending Accounts

• 401(k)

• Vacation, Sick, Personal Time, and Company Holidays

• Life Insurance

• Employee Stock Purchase Plan

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo

Job

: Sales

Primary Location

: AL-Hoover

Organization

: Home Builder

Schedule

: Full-time

Job Posting

: Aug 28, 2025, 5:00:00 AM