Residential Program Manager

Job Description

Job Description

Position Summary:

The Program Manager oversees the daily operations and service delivery within a mental health residential facility. Under the supervision of licensed clinical staff, this role assists individuals with mental health conditions and/or developmental disabilities in building life skills, achieving treatment goals, and maintaining a safe, therapeutic living environment.

Key Responsibilities:

• Provide day-to-day oversight of residential program operations, ensuring compliance with all clinical, licensing, and safety standards.
• Supervise consumer activities, including completion of daily chores, outings, training, grooming, bathing, toileting, and mealtime activities.
• Develop, implement, and maintain weekly activity schedules for consumers that promote engagement, wellness, skill development, and community integration.
• Ensure accurate and timely documentation of consumer services, progress notes, incident reports, and compliance logs.
• Coordinate with clinical staff to support treatment goals and individualized service plans (ISPs).
• Oversee shift coverage and maintain staff schedules to ensure 24/7 supervision requirements are met.
• Monitor the therapeutic environment, including routines, behavior supports, and emergency response readiness.
• Maintain program records and participate in audits, site visits, and quality improvement initiatives.
• Collaborate with families, guardians, case managers, and external providers to support holistic care.
• Address crises or behavioral escalations as needed, in accordance with organizational policies and trauma-informed practices.
• Participate in staff training, program development, and strategic planning efforts.
• Perform all duties of Mental Health Professional, Mental Health Technician, and House Manager as needed.
• Responsible for supervising program services in the absence of the Program Director.
• All other duties as assigned.

Qualifications:

• Bachelor’s degree in social work, psychology, human services, or related field.
• At least 3 years of experience in a residential or mental health setting, including supervisory or leadership experience.
• Strong organizational skills and program coordination abilities.
• Effective communication, leadership, and crisis management skills.
• Must be available for a variable schedule, including on-call duties.
• Must pass background check and meet state/facility requirements.

Transportation Responsibilities:

• Provide transportation for consumers as needed using agency or personal vehicles.
• Maintain a safe driving record and valid driver’s license with personal liability insurance.
• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.

Work Environment & Schedule:

• This position involves extended periods of walking, standing, and occasional lifting of up to 50+ pounds.
• The schedule is variable and may require evening, overnight, weekend, or holiday shifts in a 24-hour facility.
• Exposure to emotionally stressful situations may occur.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.
• Completion of PCM Practitioner I or II training required based on program needs as well as recertifications as needed.
• Completion of MAC and MAC II certification required as well as recertifications as needed.