Operations Manager

Position Summary Operations Managers shall possess a proficient knowledge of all Account Managers, Inspector, Senior Inspector, Administrative Specialist, and Supervisor job requirements. Manage all aspects of assigned accounts including oversight of daily operations, customer satisfaction, cost control, account billing, and resource management. Develop new and existing customer relationships. Position Responsibilities Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program Track and report customer satisfaction key performance indicators to senior management Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators Meet or exceed all customer production, quality, and delivery time expectations Problem solve customer concerns using an array of tools including CAR and 8 Disciplines methodology. Develop customer satisfaction improvement initiatives based on Key Performance Indicators (KPIs) Ensure timely delivery of customer reports, as needed Manage active projects for compliance to all applicable client and company requirements Maintain compliance with all ISO 9001 quality management system requirements Create and maintain key performance indicators supporting project team performance data Develop and implement continuous improvement initiatives to improve KPI trends Obtain and submit client billing information in a timely manner Manage customer accounts to ensure timely payment of all outstanding balances Problem solve customer complaints Ensure project tools, equipment, and supplies are available and in good working condition Ensure all team members are trained and competent to perform their job responsibilities Manage project and operations costs and actively seek out ways to reduce project and operations costs Provide support for the compliance with all safety and ergonomic policies and procedures. Ensure all Safety Alerts are completed and submitted in an accurate and timely manner Leads and manages all team members Establishes performance expectations for team members and conducts performance evaluations Responsible for evaluating employee performance and making decisions regarding disciplinary action including termination of employment Sets work schedules and makes work assignments for team members Drive safety and ergonomics initiatives Available to work on multiple shifts Capable of working with minimum supervision Travel to project locations, as needed Excellent oral and written communication All other duties, as assigned Essential Skills and Functions Bachelors degree in business or technical discipline (Preferred) Ability to read and follow directions. Ability to communicate effectively (verbally and written) Computer literate (MS Office, e-mail, etc.) Ability to update reports using Excel, Word, etc. Ability to interpret quality control plans, procedures, prints, etc. Ability and skill in using gages and basic metrology tools Ability to instruct and train team members Ability to evaluate team member performance Ability to multi-task. Position Qualifications - KSA (Knowledge, Skills, and Abilities) Physical Requirements and Work Environment Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 50 pounds for extended periods of time Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Read, comprehend, and apply written work instruction. Able to pass a criminal background check Able to pass initial and subsequent drug screenings Company Values Customer Centric Play Like a Champion Leaders Go First Have Each Others Back Always Be Learning Data Driven Decisions Get to Yes