Idealease Service Tech

Job Description

Job Description

An Idealease Service Technician is responsible for diagnosing, maintaining, and repairing diesel and fleet vehicles, providing both on-site and shop-based services while ensuring customer satisfaction and adherence to safety standards.

Key Responsibilities

Technical Service and Repairs:

• Perform maintenance and repairs on diesel engines, transmissions, brakes, suspension, and hydraulic systems for Idealease lease and rental trucks.
• Conduct system diagnostics using computerized equipment to identify and verify issues.
• Follow checklists to ensure all critical parts are examined and adjusted as needed.
• Perform preventive maintenance, routine inspections, and corrective repairs.

Mobile Service Operations:

• Respond to customer service calls for on-site diagnostics and repairs at various locations.
• Work independently while traveling to customer sites to provide timely and efficient service.
• Replace and repair brake systems, suspension components, and powertrains.

Customer Service and Communication:

• Maintain positive relationships with customers, providing clear updates on repair status.
• Ensure customer satisfaction with all services performed.
• Exhibit professionalism and courtesy to all clients, visitors, and colleagues.

Workplace Standards and Safety:

• Complete all work according to safety requirements and published procedures.
• Maintain an organized and clean workspace.
• Adhere to manufacturer policies, labor operations, and repair documentation standards.

Qualifications and Skills

• Hands-on experience with diesel engines and medium to heavy-duty trucks, typically 3+ years.
• Strong knowledge of mechanical, electrical, and hydraulic systems.
• Ability to use modern diagnostic software and tools.
• Attention to detail, strong documentation skills, and a safety-focused mindset.
• Excellent communication and customer service skills.