Job Description
About the Role
Were looking for a Program Operations (Lead) who will immediately focus on helping build and scale the operational backbone of our Product and engineering organization. This role will sit within the Office of the CEO and work directly with senior leaders in Product, Engineering, and Design to create clarity, enable execution, and drive alignment across teams.
Youll be at the center of how strategy becomes executionintroducing lightweight, repeatable systems for goal planning, prioritization, cross-functional coordination, and program delivery. While your initial focus will be on Product & Engineering, the patterns and practices you establish will influence company-wide operating rhythms. If you thrive in ambiguity, love building structure, and get energy from helping teams move efficiently toward outcomes, this role is for you.
What Youll Do
Cross-functional Business Cadence Optimization
Serve as a strategic partner to the CEO, Chief of Staff, and Product/Engineering leaders, ensuring alignment between high-level strategy and daily execution.
Establish and streamline any operational rhythms (within the division), such as traction cadence, monthly product updates, etc. Ensure roles and responsibilities, desired outcomes, and cadence visibility are present
(later) Drive planning and prioritization cycles for the Product & Engineering organization (e.g., quarterly planning, OKRs, roadmap intake, and goal tracking
Product Development Life-Cycle Process Improvements
Measure the health of the product feedback loop with outside divisions, and address key challenges (as identified)
Build operational artifacts and playbooks (in Notion, Google Docs, JIRA/Asana, Product Board, etc) that guide cross-functional collaboration.
Partner with senior leaders to define roles, responsibilities, and ways of working across teams.
Identify gaps in process and tooling, and implement improvements that scale as the team grows.
Lead and drive various tools-related optimization or consolidation efforts (where identified) to streamline end-to-end PDLC
Communications and Progress Tracking
Improve visibility and communication through consistent reporting, dashboards, and knowledge management.
Drive creation and adoption of various program patterns (e.g., progress tracking, risk tracking, decisions, milestones, etc.).
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
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Skills and Requirements
You Might Be a Fit If:
You have 5+ years of experience in program operations, business operations, or strategic project managementpreferably within a SaaS or technology company.
You've supported Product & Engineering teams and understand the tools, cadences, and challenges of the software development lifecycle.
You're highly organized and systems-minded, with a bias toward clarity, efficiency, and repeatability.
You can collaborate across all levels of an organization, from ICs to executives.
Youre comfortable owning initiatives from 01, and you can balance structure with flexibility.
Youre fluent in tools like Jira, Notion, Google Suite, and Slack, and always looking for better ways to enable collaboration. Bonus Points
Youve built or scaled internal operational frameworks in a growth-stage SaaS environment.
You have experience standing up OKR or goal frameworks across departments.
Youve worked closely with a Chief of Staff, CTO, or CPO in a high-leverage support role. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
[email protected].