Territory Manager (Route Manager)
- Promote and sustain a safety culture
- Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
- Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
- Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
- Assist in the new account installations as directed by Service Manager and/or General Manager
- Manages day to day activities of customer service program(s) for the territory
- Visit all required customers each quarter to review growth and service opportunities
- Ensure RSRs respond to and resolve all service requests timely
- Sets clear expectations for customer service and leads by example
- 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
- Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
- Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
- Recruit, select and hire Route Sales employees
- Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
- Delivers and participates in training to ensure customer retention and service goals are met
- Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
- Attend meetings and complete necessary administrative work to improve customer satisfaction
- Coordinate collections for accounts receivable
- Protect and manage merchandise control processes
- Investigates and reports on all accidents or incidents, within 24 hours of notification
- Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
- Strong interpersonal, analytical, communication, and customer service skills.
- Considerable negotiation skills.
- Computer proficiency, including working knowledge of MS Office software.
- Exposure to sales function preferred.
- Considerable skills in management, human relations, and communication.
- Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
- Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
- Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
- Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.
- High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.
- Two years of service and route-based industry experience, with proven track record for growing customer accounts
- Previous profit and loss accountability and/or contract-managed service experience preferred
- Significant customer interface and service experience
- Production planning, maintenance, or warehouse operations experience preferred.
- Driver’s license
- Automobile insurance on personal vehicle
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