Business Systems Support Supervisor (ATM Support)

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. **Job Description:** At Regions, the Business Systems Support Supervisor is responsible for a team of technical support specialists supporting various business systems throughout the bank to test, troubleshoot, and escalate resolutions where there are malfunctions or issues that associates, or clients are experiencing. **Primary Responsibilities** + Oversees technical support services including troubleshooting for high complexity issues, problem resolution, and maintenance + Handles escalated, complex issues and refers to the application development team when necessary + Responds to difficult questions regarding operation and malfunctions + Researches, evaluates, and provides feedback on complex or escalated incidents + Ensures effective monitoring of system issues and escalation of identified issues to the appropriate technical team + Ensures application of system policies, principles, and practices in the delivery of support services + Oversees process improvement activities and development of procedures and policies + Monitors feedback on problematic trends and patterns in technical support from team and makes necessary changes + Collaborates with senior management in ensuring team is efficiently staffed + Offers advice and guidance to team, assisting in coaching and contributing to continuous improvement initiatives + May serve as a liaison between the business unit and technology This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. **Requirements** + Bachelor's degree in Computer Science or a related field and eight (8) years of related experience + Or High School Diploma or GED and twelve (12) years of related business experience **Preferences** + Supervisory, management, or leadership experience **Skills and Competencies** + Ability to effectively supervise a team + Ability to learn additional systems as needed + Demonstrates an advanced working knowledge of systems and software development concepts, practices and procedures + Excellent customer service skills/background + Excellent verbal and written communication skills + Strong analytical and problem-solving skills + Strong interpersonal skills + Strong ability to review and analyze data and identify and resolve problems **Strongly Preferred:** + **Software Deployment & Testing:** Proficient in packaging, testing, and certifying applications for deployment via SCCM and manual methods; skilled in smoke testing, negative testing, and comprehensive validation. + **Documentation & Compliance:** Experienced in capturing video proof, maintaining audit-ready documentation, and managing SharePoint uploads for compliance. + **Security & Vulnerability Management:** Strong understanding of Microsoft security patching, vulnerability scanning, and endpoint security tools (e.g., SentinelOne, EPM, Rapid7). + **Project Support:** Ability to conduct system impact analysis and testing for banking projects (e.g., Early Pay, Overdraft Grace, Customer Transparency). + **Payments & Middleware Expertise:** Familiar with FIS Payments One and middleware solutions (Theta, R2) for mainframe integration. + **Card Management & Obfuscation:** Skilled in card lifecycle management, troubleshooting ATM host connections, and coordinating obfuscation schedules across multiple systems. + **Reporting & Analysis:** Capable of monitoring and improving legacy reports (e.g., Missing Transactions Report), identifying anomalies, and providing actionable insights to leadership. + **Collaboration & Communication:** Adept at working with auditors, decision-makers, and project managers to ensure secure, efficient deployments. **Proximity to Hoover is required. This is not a remote position.** **Position Type** Full time **Compensation Details** Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. **Job Range Target:** **_Minimum:_** $85,533.80 USD **_Median:_** $110,920.00 USD **Incentive Pay Plans:** This job may participate in an annual discretionary bonus plan. **Benefits Information** Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. + Paid Vacation/Sick Time + 401K with Company Match + Medical, Dental and Vision Benefits + Disability Benefits + Health Savings Account + Flexible Spending Account + Life Insurance + Parental Leave + Employee Assistance Program + Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser. **Location Details** Riverchase Operations Center **Location:** Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.