Customer Service Assistant
Job Description
Job Description
Job Title: Customer Service Assistant
Location: Birmingham, AL
Job Type: Full-Time
Reports to: Customer Service Supervisor
Job Summary:
We are seeking a friendly and detail-oriented Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, patience, and a customer-first attitude.
Key Responsibilities:
Greet customers in person, by phone, or via email in a professional and courteous manner.
Respond to customer inquiries regarding products, services, orders, and general concerns.
Resolve customer issues efficiently and escalate complex problems to the appropriate department.
Maintain accurate and up-to-date customer records in the database.
Assist in processing orders, forms, applications, and requests.
Follow up with customers to ensure satisfaction and issue resolution.
Support the sales and marketing teams with administrative tasks as needed.
Maintain a thorough knowledge of company products, services, policies, and procedures.
Contribute to a positive team environment and support coworkers as needed.
Requirements:
High school diploma or equivalent; associate degree preferred.
Excellent verbal and written communication skills.
Strong problem-solving skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Proficient in Microsoft Office and basic computer skills.
Recommended Jobs
Environmental Technician I - 2205615
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, nation…
RN/LPN Nurse
Job Description Job Description The primary purpose of your job is to provide nursing care to the residents and to supervise the day-to-day nursing activities performed by nursing assistants. Suc…
Certified Medical Lab Tech
Job Description Job Description Salary: Phlebotomy Skills Preferred ASCP/AMT/CMT Certification required Must be available for full time, Monday - Friday Our primary care office is…
Pharmacy Pre-Grad Intern - Wm
**Position Summary...** **What you'll do...** Are you ready to be at the forefront of patient care and make a impact in your community? Join our dynamic pharmacy team as a Pre-Grad Intern and gain han…
Advisor Development Program - Financial Solutions Advisor Trainee (Centralized) - Fairhope, AL Merrill Office
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management i…
Physical Therapist Assistant - Part Time
Summary of Duties Implements physical therapy services under the direction of the Physical Therapist. Responsible for providing optimal patient care, for adult and geriatric patients, according to …
General Labor
**Job Title - General Labor** Our client in **Huntsville Texas** is looking for hardworking, motivated talent to join their team. Don't wait... apply today! What's in it for you? + **Payrate- $18.91 p…
Morning and Afternoon Caregivers
Job Description Job Description Who is Seniors Prefer Homecare: As an outstanding team in the business of elderly care, all of our beloved seniors have a remarkable lifetime story. They are de…
Helicopter Mechanic
Job Title: Aircraft Mechanic - UH-60 Overview / Job Description : Aircraft Mechanics will be performing Phase Maintenance and Modifications for UH-60 aircraft in Guntersville, AL. Phase Mainten…
Senior Embedded Software Engineer
Job Description Job Description Salary: Description Immediate need for aSenior Embedded Software Engineer, supporting the MLRS team located on Redstone Arsenal, inHuntsville, AL. The Sen…