Customer Service Representative

Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities


• Health Insurance


• 401K

Job Summary

We are seeking a Customer Service Representative to join our team. We are a small family-owned business and sell automotive and architectural window film nationwide. In this role, you will communicate with customers to identify their needs, process requests and orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive inbound calls and emails


• Identify the reason for the customer’s call, collect relevant information and provide solutions


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Process orders and returns

Qualifications

• High school diploma/GED


• Previous experience as a Customer Service Representative or in a similar role is preferred


• Comfortable using computers and customer management software


• Excellent phone and verbal communication skills


• Understanding of active listening techniques


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $40,000.00 per year

BUILT FROM EXPERIENCE

At Flexfilm, we know what it takes to run a successful window tinting business. Because of this, we can anticipate the needs of our customers like no one else. We are dedicated to supporting and working with our customers to ensure their success.

OUR MISSION

Our goal as a company is two-fold: to offer our installers the highest quality products at the best price while offering customer care that goes above and beyond and to provide the end customer with high performance products full of solar benefits that provides comfort and protection.

OUR HISTORY

Flexfilm started humbly in a driveway in 1987 when Ralph Van Pelt tinted his Nissan Pulsar. Soon after, Window Tinting by Ralph Van Pelt was born in that same driveway where he honed his skills and learned the trade.

During the 1990s, Ralph partnered with local stereo shops, working with them to create and manage their window tinting service. In 1996, Ralph found success in his first shop, Special FX. Using all his wisdom and experience, Ralph ventured into the manufacturing and distribution of window film, opening Flexfilm's doors in 2011, and Flexfilm has been dedicated to offering the best quality products ever since.