Call Center Representative - Montgomery, AL (Onsite)
Summary
As a Call Center Representative - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- Opportunities to travel through your work (0-10%)
Recommended Jobs
Certified Nursing Assistant (CNA)
Job Description Job Description Why You’ll Love this Certified Nursing Assistant (CNA) Job! Looking to make a powerful impact on peoples’ lives every day? This part-time Certified Nursing Assi…
Dishwasher / Porter
Job Description Job Description Responsibilities Re-set dishwasher for dinner service Assists in prep as needed Cleans as you go to ensure all prep is done in a clean safe environment…
Sales Representative - Facility Services
Requisition Number: 205098 Job Description Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Facility Services Division. Responsibilities…
Medical Assistant
Job Description Job Description Benefits: ~401(k) matching ~ Competitive salary ~ Dental insurance ~ Health insurance ~ Paid time off Benefits/Perks Competitive Compensation …
Helper - Axis (Nights)
Genesis Industrial is currently looking for evening shift Helpersto work with our client in Axis, AL. This company works in the environmental/waste industry, working hours would be 5:00pm - 2:30am. Th…
Journeyman Plumber
Job Description Job Description Position Description: A journeyman plumber is responsible for installing, maintaining, and repairing plumbing systems. Their tasks include troubleshooting systems,…
Academic Instructor
Job Description Job Description Description: Position Summary The Academic Instructor provides individualized and flexible academic instruction to facilitate students’ attainment of learni…
Registered Nurse (RN)
RN Position Overview: We are seeking a dedicated and experienced Registered Nurse (RN) to join our healthcare team. The ideal candidate will be responsible for delivering safe, highquality,…
Service Advisor
Job Description Job Description Job Description: Automotive Service Advisor If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product know…
Registered Nurse
Job Description Job Description Join our dedicated team at Altoona Health and Rehab as a Registered Nurse (RN)! Located at 6532 Walnut Grove Rd., Altoona, Altoona Health and Rehab is committed to…