Customer Care Representative

Job Description

Job Description

Fairhope, AL: Flexicrew Technical Services (FTS) is seeking a skilled Customer Care Representative to support daily customer service operations in a fast-paced call center environment, including processing claims, handling customer inquiries, and assisting with the training of new representatives.

Essential Duties

• Assist with all areas of customer service, including incoming phone calls, order processing, invoicing, and claims processing.
• Handle escalated customer service issues and claims professionally and efficiently.
• Maintain and develop product knowledge to better assist customers.
• Train and support new customer service representatives.
• Accurately enter and manage customer information and documentation.
• Provide exceptional customer support while maintaining professionalism and attention to detail.
• Collaborate with team members to ensure efficient workflow and customer satisfaction.

Requirements/Skills

• Previous experience in a customer service role required.
• Claims handling experience preferred.
• Excellent data entry and 10-key skills.
• Strong attention to detail and organizational skills.
• Professional phone etiquette.
• Strong verbal and written communication skills.
• Computer literacy and proficiency with standard office software.
• Self-motivated with the ability to work independently and as part of a team.
• Must be dependable, prompt, and reliable.

Physical Requirements

• Ability to sit for extended periods while working on a computer and handling phone calls.
• Ability to use hands and fingers for typing and data entry tasks.
• Ability to communicate clearly by phone and in person.
• Ability to occasionally lift office materials up to 15 pounds.

Equal Opportunity Statement

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.