Operations Coordinator

Job Description

Job Description

Description:

About Us: At VONA, we are passionate about making a difference in the world of case management. Our team is committed to operational excellence and delivering exceptional administrative support that ensures our services are efficient, accurate, and client focused. We are seeking a highly dependable and detail-oriented Operations Coordinator to join our team and support our mission of service and impact.

Purpose: At VONA, we believe in the power of purpose and passion in everything we do. Our Operations Coordinator is responsible for managing critical intake, documentation, and communication workflows. This position requires a high level of independence, discretion, and attention to detail. You will play a key role in maintaining the accuracy and integrity of our case management systems while supporting cross-functional administrative operations.

Based in our Daphne office, this role is not just about operational readiness; it is about making a meaningful impact on the lives of those we serve.

Core Responsibilities:

This role requires initiative, precision, and the ability to manage multiple administrative functions:

• Deliver administrative support across multiple functions as designated and/or needed.
• Maintain data accuracy and consistency across all systems.
• Monitor and process incoming correspondence, ensuring timely routine and proper documentation.
• Assist with compiling and maintaining new client lists.
• Identify and escalate time-sensitive or high-priority communications to appropriate stakeholders.
• Assist with invoice processes, including report review, creation, and billing to insurance companies.
• Assist with accounts receivable, including follow-up on outstanding balances.
• Provide support for medical records requests.
• Collaborate with marketing team to support customer communications.

• 2–4 years of experience in administrative operations, preferably in a healthcare setting.
• Strong organizational and analytical skills with a high attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with case management systems.

Why VONA: We are driven by a shared purpose: to improve the lives of our clients and provide exceptional care in the Case Management industry. We offer a collaborative and supportive work environment where your expertise and dedication will be valued and rewarded. Join us in our mission to create positive change and be part of a team that truly is making an impact.

VONA is an equal opportunity employer and values diversity in the workplace.